Credit Controller

Keeler Recruitment Ltd; Norwich; On-site; GBP 28,000 - 30,000; Full time

Job summary

Keeler Recruitment Ltd is seeking an experienced Credit Controller to join a growing Norwich-based finance team. You will manage a portfolio of customer accounts, chase overdue balances, and maintain positive relationships while safeguarding cash flow across the business.

The role requires proven experience in credit control or accounts receivable, with strong debt collection, negotiation and Excel skills. You will work closely with internal teams to resolve queries and support month-end

Qualifications

• Previous experience in a Credit Control or Accounts Receivable role.
• Strong debt collection, negotiation and communication skills.
• Confidence speaking with customers and resolving payment queries.
• Experience managing aged debt and customer account reconciliations.
• Good Microsoft Excel skills and confidence using accounting systems.
• Excellent attention to detail and strong organisational skills.
• The ability to prioritise workloads and meet deadlines.
• A positive, proactive and customer-focused approach.
• Experience using ERP systems, credit risk assessments or working within a fast-paced finance environment would be advantageous.

Responsibilities

• Managing a portfolio of customer accounts, ensuring timely collection of outstanding payments.
• Proactively contacting customers by telephone and email to chase overdue balances.
• Monitoring aged debt reports and identifying potential credit risks.
• Sending customer statements, payment reminders and payment links.
• Investigating and resolving invoice queries and payment discrepancies.
• Posting and allocating incoming payments accurately.
• Completing customer account reconciliations.
• Conducting credit checks and assisting with credit risk assessments.
• Preparing aged debt and cash collection reports.
• Supporting month-end and year-end finance processes.
• Working collaboratively with internal departments to resolve outstanding queries.

Skills

Debt collection

Negotiation

Communication

Customer service

Excel

Accounting software

Attention to detail

Organisation

Prioritisation

Tools

ERP systems

Accounting software

Job description

Credit Controller

Location: Norwich, Norfolk
Salary: £28,000 - £30,000
Contract: Permanent | Full-time

The Opportunity

Keeler Recruitment is delighted to be supporting a growing and forward-thinking business in the Norwich area with the recruitment of an experienced Credit Controller.

This is a fantastic opportunity for a confident and proactive finance professional who enjoys building relationships, managing customer accounts and playing a key role in maintaining healthy cash flow.

Working within a supportive finance team, you will take ownership of a portfolio of customer accounts, ensuring outstanding balances are collected efficiently while maintaining positive customer relationships.

Key Responsibilities

• Managing a portfolio of customer accounts, ensuring timely collection of outstanding payments.

• Proactively contacting customers by telephone and email to chase overdue balances.

• Monitoring aged debt reports and identifying potential credit risks.

• Sending customer statements, payment reminders and payment links.

• Investigating and resolving invoice queries and payment discrepancies.

• Posting and allocating incoming payments accurately.

• Completing customer account reconciliations.

• Conducting credit checks and assisting with credit risk assessments.

• Preparing aged debt and cash collection reports.

• Supporting month-end and year-end finance processes.

• Working collaboratively with internal departments to resolve outstanding queries.

About You

We are looking for an enthusiastic and organised Credit Controller who enjoys working in a busy environment and takes pride in building strong customer relationships.

The ideal candidate will have:

• Previous experience working in a Credit Control or Accounts Receivable role.

• Strong debt collection, negotiation and communication skills.

• Confidence speaking with customers and resolving payment queries.

• Experience managing aged debt and customer account reconciliations.

• Good Microsoft Excel skills and confidence using accounting systems.

• Excellent attention to detail and strong organisational skills.

• The ability to prioritise workloads and meet deadlines.

• A positive, proactive and customer-focused approach.

Experience using ERP systems, credit risk assessments or working within a fast-paced finance environment would be advantageous.

What's on Offer?

• Competitive salary depending on experience.

• Permanent, full-time position.

• Opportunity to join a growing and ambitious business.

• Supportive and collaborative working environment.

• Career development opportunities.

• A varied role offering responsibility and the opportunity to make a real impact.