Credit Controller

Information & Technology Management; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Credit Controller in Milton Keynes, supporting the Customer Operations team. You will maximize collections, resolve queries, and manage accounts effectively. This role offers opportunities for skill development and career growth in a diverse environment.

Benefits

Flexible Working

Competitive Salary

Parental Leave

Diversity and Inclusion

Career Growth

Qualifications

• Experience in B2B debt collection techniques.
• Ability to make decisions under pressure.
• Experience managing high-volume collections.

Responsibilities

• Maximise collections through high-volume contact via phone and email.
• Deliver strong collections performance for nominated accounts.
• Engage with other departments for support and dispute resolution.

Skills

Attention to Detail

Problem Solving

Negotiation

Communication

Team Player

Job description

Join to apply for the Credit Controller role at Information & Technology Management.

5 days ago Be among the first 25 applicants.

Where you fit in

This is a great opportunity to join the Customer Operations team as a Credit Controller for our industrial, commercial, small, and micro business customers. Reporting to the Cash and Collections Manager, you will support our goal to improve bad debt exposure and meet collections targets.

Reference ID

R174354 | Updated 05/09/2025

Location

• Commercial and Retail, United Kingdom, Milton Keynes

What’s the role?

As Credit Controller, you will:

• Maximise collections through high-volume outbound and inbound contact via phone and email
• Deliver strong collections performance for nominated accounts to reduce aged debt
• Review accounts, billing, and payments to enable collection or corrective actions
• Work effectively with customers to reduce debt and meet targets
• Resolve queries efficiently within SLAs to obtain payments
• Engage with other departments for support and dispute resolution
• Conduct investigative searches to establish liability and manage accounts to resolution
• Mitigate Shell Energy UK credit risk and escalate as needed
• Perform ad hoc tasks to meet monthly collection targets

What we need from you

• Experience in B2B debt collection techniques
• Desirable: Utility (Gas/Electricity) experience
• Strong attention to detail, accuracy, and problem-solving skills
• Excellent phone manner and interpersonal skills
• Ability to make decisions under pressure
• Commercial awareness and high motivation
• Effective time management and self-management skills
• Experience managing high-volume collections
• Excellent negotiation and communication skills
• Positive attitude and eagerness to learn
• Team player with flexibility in daily tasks

What we offer

You will work with talented colleagues on key energy transition initiatives, with opportunities for skill development, flexible working, competitive salary and benefits, parental leave, diversity and inclusion, and career growth in national and international teams.

Shell aims to be one of the most diverse and inclusive companies. We encourage applicants of all backgrounds to apply.

About Shell UK

Shell UK is a major energy producer and retailer, committed to energy security and the UK’s net-zero 2050 goal, focusing on decarbonisation in transport and industry.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting, Auditing, and Finance
• Industries: IT Services and Consulting

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