Credit Controller

Wavenet; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Wavenet seeks a proactive Credit Controller to enhance cash flow by building client relationships. This key finance role involves managing debt collections, invoice processing, and ensuring seamless financial operations within a supportive environment. Join a leading company that values innovation and offers flexible working options.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Supportive team environment

Hybrid working options

Ongoing training and development

Private medical coverage

Employee assistance programme

Additional annual leave

Qualifications

• Experience in a commercial or B2B environment is essential.
• Confident in speaking to clients and handling challenging conversations.

Responsibilities

• Proactively contact customers and manage commercial debt.
• Process invoices, payments, and resolve disputes.

Skills

Communication

Organisational skills

Attention to detail

Solutions-focused mindset

Education

Previous experience in credit control

Job description

• Is this role eligible for a Company car? : No

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant.

Job Description

We’re now looking for a Credit Controller to join our Finance team and help drive cash flow performance by building strong customer relationships and ensuring timely payments.

This is a key role for a confident, organised, and proactive individual with a knack for communication and a drive to resolve issues efficiently. You’ll be instrumental in managing commercial debt, supporting key accounts, and helping us maintain financial stability to fuel future growth.

What You’ll Be Doing:

• Proactively contact customers by phone and email to ensure invoices are cleared for payment.
• Collect and manage commercial debt across a portfolio of key customer accounts.
• Act as a point of contact for complex or escalated queries from other team members.
• Process invoices, payments, credit notes, and all related customer account transactions in line with financial deadlines.
• Take ownership of root cause analysis on invoice disputes and collaborate with internal teams to implement solutions.
• Assess accounts for potential debt collection or legal action, escalating where appropriate to the Credit Control Manager.
• Flag potential risks of payment defaults to the Credit Control Manager.
• Deputise for the Credit Control Manager in their absence.
• Support with ad-hoc duties and finance projects as required.

Qualifications

What We’re Looking For:

• Previous experience in credit control, particularly in a commercial or B2B environment.
• Excellent verbal and written communication skills, with confidence in speaking to clients over the phone.
• Strong organisational skills and attention to detail.
• Proficiency in managing accounts, reconciliations, and financial systems.
• A solutions-focused mindset with the ability to handle challenging conversations professionally.
• A team player who can also work independently and manage their workload effectively.

Why Join Wavenet?

At Wavenet, we believe in pushing boundaries – in technology, in service, and in our people. You’ll be part of a fast-growing business that values collaboration, innovation, and continuous improvement. We offer:

• Competitive salary and benefits package
• Opportunities for career progression
• Supportive and inclusive team environment
• Hybrid and flexible working options (role-dependent)
• Ongoing training and development

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
• Annual Leave:Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing:Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.