Credit Controller

Aimee Willow Connex; Margaretting; On-site; GBP 25,000 - 35,000; Full time

Job summary

Aimee Willow Connex in Chelmsford is seeking a Credit Controller to join the Operations Department in a full-time, office-based role. You will support Client Management teams by actively managing a portfolio of clients, delivering exceptional service and safeguarding income and reputation through effective debt collection and risk assessment.

You will maintain debtor records, verify ledgers, and work with the data processing team to obtain remittance details while escalating complex disputes as

Responsibilities

• To deliver and maintain proactive and effective collections processes, whilst delivering excellent service to the Clients.
• To ensure collection and follow-up calls are made within agreed timescales.
• To ensure adequate levels of verification are maintained on the Client's Ledgers at all times.
• To record and maintain up-to-date debtor contact details
• To record and maintain the debtor diary and collection notes on the operating system.
• To assist the data processing team by obtaining remittance advice and allocation details for expected debtor receipts.
• To identify any sales ledger queries and work closely with the Client Management teams to ensure that Clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action.
• Maintaining first-class Client relationships, ensuring that excellent levels of service are delivered so that the Client Satisfaction levels remain high.
• To make recommendations on how the Credit Control function can be improved/enhanced.

Job description

Credit Controller

Chelmsford

Full Time- Office Based

General Responsibility

Working within the Operations Department, providing support to the Client Management teams for proactive management of a portfolio of clients.

To deliver exceptional Client service, maintain internal and Client relationships, and effectively identify any risks to prevent loss of income and reputation to our business.

Responsibilities-

Credit Control:

• To deliver and maintain proactive and effective collections processes, whilst delivering excellent service to the Clients.
• To ensure collection and follow-up calls are made within agreed timescales.
• To ensure adequate levels of verification are maintained on the Client's Ledgers at all times.
• To record and maintain up-to-date debtor contact details
• To record and maintain the debtor diary and collection notes on the operating system.
• To assist the data processing team by obtaining remittance advice and allocation details for expected debtor receipts.
• To identify any sales ledger queries and work closely with the Client Management teams to ensure that Clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action.
• Maintaining first-class Client relationships, ensuring that excellent levels of service are delivered so that the Client Satisfaction levels remain high.
• To make recommendations on how the Credit Control function can be improved/enhanced.

Risk Management:

• To ensure the security of funds at all times, minimising client losses and bad debts.
• To work closely with the Client Management teams in reviewing and scrutinising debt collectability and recoverability daily.
• To provide regular feedback to the Client Management teams about any debt issues that may impact upon security or client retention.

Maximise Income:

To identify and introduce new business opportunities where appropriate.

Internal Customers:

To work closely with all other Departments to ensure that the Operations department runs in an efficient and professional way at all times. Any issues or concerns should be escalated to senior management immediately.

To provide staff training where appropriate.