Credit Controller

Aimee Willow Connex; Essex; On-site; GBP 23,000 - 32,000; Full time

Job summary

Aimee Willow Connex in Chelmsford is seeking a dedicated Credit Controller to join our Operations team. You will manage a portfolio of client accounts, drive proactive collections, and maintain strong client relationships to protect income and reputation.

Key responsibilities include delivering timely collections, verifying client ledgers, recording debtor details, and supporting the client management teams to resolve disputes quickly.

Qualifications

• Experience in credit control processes and collections.
• Ability to verify client ledgers and maintain debtor contact details.
• Strong communication and relationship management skills.

Responsibilities

• Deliver proactive collections and maintain excellent service to clients.
• Ensure collections are made within agreed timescales.
• Maintain up-to-date debtor records and notes in the system.
• Obtain remittance advice and allocation details for receipts.
• Identify and help resolve disputes with clients and management.

Skills

Credit control

Client management

Risk management

Debt collection

Job description

Credit Controller

Chelmsford

Full Time- Office Based

General Responsibility

Working within the Operations Department, providing support to the Client Management teams for proactive management of a portfolio of clients.

To deliver exceptional Client service, maintain internal and Client relationships, and effectively identify any risks to prevent loss of income and reputation to our business.

Responsibilities-

Credit Control:

• To deliver and maintain proactive and effective collections processes, whilst delivering excellent service to the Clients.
• To ensure collection and follow-up calls are made within agreed timescales.
• To ensure adequate levels of verification are maintained on the Client's Ledgers at all times.
• To record and maintain up-to-date debtor contact details
• To record and maintain the debtor diary and collection notes on the operating system.
• To assist the data processing team by obtaining remittance advice and allocation details for expected debtor receipts.
• To identify any sales ledger queries and work closely with the Client Management teams to ensure that Clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action.
• Maintaining first-class Client relationships, ensuring that excellent levels of service are delivered so that the Client Satisfaction levels remain high.
• To make recommendations on how the Credit Control function can be improved/enhanced.

Risk Management:

• To ensure the security of funds at all times, minimising client losses and bad debts.
• To work closely with the Client Management teams in reviewing and scrutinising debt collectability and recoverability daily.
• To provide regular feedback to the Client Management teams about any debt issues that may impact upon security or client retention.

Maximise Income:

To identify and introduce new business opportunities where appropriate.

Internal Customers:

To work closely with all other Departments to ensure that the Operations department runs in an efficient and professional way at all times. Any issues or concerns should be escalated to senior management immediately.

To provide staff training where appropriate.