Credit Controller

Clarity Travel; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

Clarity Travel is a global business travel company with over 800 industry experts. We are looking for a Credit Controller to manage customer accounts, chase overdue invoices, reconcile payments and support cashflow within the Finance team.

You will proactively communicate with customers, maintain records, and contribute to continuous improvement of credit control processes while adhering to GDPR and data security standards. Manchester-based, full-time.

Qualifications

• Previous experience as a Credit Controller is essential.
• Must have minimum of 3 years working in Credit Control.
• Strong understanding of credit control processes and debt management.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and a high level of accuracy.
• Good organisation and time-management skills.
• Ability to build and maintain positive customer relationships.
• Confident using finance systems and Microsoft Office.

Responsibilities

• Manage a portfolio of customer accounts, ensuring timely payment of invoices.
• Proactively chase overdue debt via phone and email, maintaining clear and professional communication.
• Resolve customer queries promptly, liaising with internal teams where required.
• Monitor and reduce aged debt, escalating concerns when necessary.
• Maintain accurate records of customer interactions, disputes and payment commitments.
• Reconcile accounts, allocate payments and support month-end processes.
• Prepare reports and updates for internal stakeholders as required.
• Support continuous improvement of credit control processes.
• Communicate any risks or delays to key stakeholders promptly.
• Undertake additional duties as requested.

Skills

Credit control

Credit control experience

Debt management

Communication skills

Attention to detail

Organisation & time management

Customer relationships

Finance systems

Microsoft Office

Tools

Microsoft Office

Finance systems

Job description

Overview and what we offer

• Mon - Friday 37.5hrs
• Location - Manchester
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group.

Role Purpose

To ensure the effective management of customer accounts, timely collection of outstanding invoices and reduction of aged debt. This role plays a key part in maintaining cashflow and supporting the wider Finance team, requiring strong customer communication skills and previous credit control experience.

Operational – Key Tasks

• Manage a portfolio of customer accounts, ensuring timely payment of invoices.
• Proactively chase overdue debt via phone and email, maintaining clear and professional communication.
• Resolve customer queries promptly, liaising with internal teams where required.
• Monitor and reduce aged debt, escalating concerns when necessary.
• Maintain accurate records of customer interactions, disputes and payment commitments.
• Reconcile accounts, allocate payments and support month-end processes.
• Prepare reports and updates for internal stakeholders as required.
• Support continuous improvement of credit control processes.
• Communicate any risks or delays to key stakeholders promptly.
• Undertake additional duties as requested.

Compliance and Governance

• Adhere to company policies, procedures and departmental standards.
• Complete all required training and follow best practices in data security.
• Comply with GDPR, Human Rights, Health and Safety and Anti‑Bribery requirements.
• Support Environmental, Social and Governance (ESG) principles.
• Work collaboratively in line with company values (IMPACT).

Skills and Experience

• Previous experience as a Credit Controller is essential.
• Must have minimum of 3 years working in Credit Control.
• Strong understanding of credit control processes and debt management.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and a high level of accuracy.
• Good organisation and time‑management skills.
• Ability to build and maintain positive customer relationships.
• Confident using finance systems and Microsoft Office.