Credit Controller

BrightHR; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private health care

25 days holiday

Pension scheme

Cycle to work

Life insurance

Employee discounts

Job summary

BrightHR in Manchester is seeking a proactive Credit Controller to join our fast-paced, dynamic team. You will focus on cash collection, manage customer queries, and maintain strong client relationships while delivering exceptional service.

The role requires experience in credit control or related fields, proven KPI/ SLA delivery, and excellent communication and negotiation skills within a collaborative environment.

Qualifications

• Experience in Credit Control, customer service or similar roles.
• Strong communication and negotiation skills.
• Proven track record of meeting KPIs and SLAs.

Responsibilities

• Maintain daily collection calls and contact with customers.
• Meet or exceed personal KPIs and SLAs.
• Collaborate with internal teams to resolve queries.
• Escalate complex issues to the appropriate authority.
• Support month-end credit control processes.

Skills

Cash collection

Customer service

Negotiation

Communication

Target driven

Teamwork

Job description

Salary: Salary up to £30,000 • Location: ManchesterCredit ControllerSalary up to £30,000LocationManchesterPurposeThis position is suitable for an individual who is bright, confident, positive and an excellent communicator. You will need to bring in experience in either a Credit Control, Customer Service or similar department and be capable of working in a fast paced, dynamic but supportive team environment.The post holder will appreciate and be able to rise to the challenge of delivering the expected performance both from a team and as an active member of a team. Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.Reports toHead of Credit ControlDay-to-day responsibilities include but are not limited to the below:Develop, Daily motivation and drive to meet or exceed short term performance goals.Taking responsibility for own daily collection call schedule.Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same.Monitor performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to:Movements in Aged Debtors profileActivity Stats (call volume, call time, email queue)CollectionsWork with the Development and Service Delivery Manager to identify training requirements and agree coaching schedules.Ensure direct call method is always the first collection contact attempted.Initiate escalation of account queries where resolution is outside Payment Team authority or advice required.Build and maintain a close working relationship with Customer services/client Experience and other business functions, to resolve all complaints to the clients’ satisfaction.Liaise with internal stakeholders on account queries.Key requirementsRequired skills and experienceAccountability for the overall performance of the BHR credit functionAdherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholdersCash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movementsTo ensure a high level of attendance and punctualityBrightHR BenefitsEnhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)Private health care cover after 5 years’ serviceNew business referral schemeAccess to Health ShieldAccess to the EAP serviceRefer a friend schemePaid birthday leavePension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ serviceGroup life insuranceEye care contributionFree fruit (office-based staff)Travel Season Ticket loan schemeMilestone recognitionDiscounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home ImprovementsPace health Club (situated in the park Inn) discounted gym membership and spa treatmentsPark Inn 20% food and drink discountNew Century 20% food and drink discountRevolution De Cuba 20% food and drink discountCycle 2 Work scheme* after probationary periodOn site GymBright Exchange perksValues & BehavioursLiving the company values of We care, We take action, we innovate, we inform, and we do the right thingWe lead by example and recognise those living our valuesWe drive the narrative by inspiring and engaging our teamWe collaborate with rigor and embrace diversity of thoughtWe deliver with a united voiceWe take ownership by staying close to team performance by Super Coaching and Walking the WalkWe keep our approach simple and stick to the playbook to deliver on promiseWe think critically and commercially, assess the situation before jumping to the solutionWe are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics