IBA - Credit Controller

Howden; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Howden is seeking an IBA Account Handler for a 6-month hybrid contract in London, ideal for those wanting to deepen their experience in accounts. You will be responsible for reconciling funds, resolving queries, and maintaining positive relationships while ensuring adherence to policies and procedures.

Qualifications

• Proficiency in Microsoft Outlook, Word, and Excel (intermediate level) is required.
• Strong interpersonal and communication skills are essential.
• Excellent organizational skills with the ability to self-manage.

Responsibilities

• Reconcile receipt of funds within agreed timeframes and identify/query unallocated cash items.
• Assist with account reconciliations to markets and clients as needed.
• Chase all outstanding accounts appropriately.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Proficiency in Microsoft Outlook

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Job description

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As our IBA Account Handler, you will join an established and highly supportive team, responsible for clearing outstanding balances and resolving queries on assigned accounts or activities. This role supports the achievement of Key Performance Indicator targets, ensures accurate record-keeping, and contributes to the overall success of the business by working within established controls and procedures. It’s an ideal opportunity for someone looking to deepen their experience in accounts.

Contract & Working Arrangement

This is a 6-month contract position. The role is hybrid, requiring at least 2 days per week in either our London or Milton Keynes office.

What You’ll Be Doing

• Reconcile receipt of funds within agreed timeframes and identify/query any unallocated cash items.
• Assist with account reconciliations to markets and clients as needed.
• Chase all outstanding accounts appropriately.
• Support the review and processing of IBA payment requests.
• Escalate issues for resolution or direction in line with policies and procedures.
• Monitor and collect funded balances.
• Ensure timely and accurate completion of all processes.
• Resolve queries promptly and efficiently, in line with agreed service levels.
• Build positive relationships with Business Divisions, Suppliers, and Markets.
• Liaise with auditors as needed to support annual reporting.

Who We’re Looking For

• Proficiency in Microsoft Outlook, Word, and Excel (intermediate level).
• Strong interpersonal and communication skills (verbal and written).
• Excellent organizational skills with the ability to self-manage and show initiative.
• Familiarity with insurance broking platforms such as Acturis is helpful but not essential.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Accounting/Auditing

• Industries

  Insurance

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