Credit Controller

Houseful Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the property services sector is seeking a proactive Credit Controller to join their Finance team. The ideal candidate will excel in managing credit control activities, ensuring healthy cash flow, and providing excellent service to both internal teams and customers. Offering a range of perks including flexible working, annual leave benefits, and professional development opportunities.

Benefits

Everyday Flex - greater flexibility over where and when you work

25 days annual leave + extra days for years of service

Day off for volunteering & Digital detox day

Festive Closure - business closed between Christmas and New Year

Cycle to work and electric car schemes

Free Calm App membership

Enhanced Parental leave

Fertility Treatment Financial Support

Group Income Protection and private medical insurance

Gym on-site in London

7.5% pension contribution by the company

Discretionary annual bonus up to 10% of base salary

Talent referral bonus up to £5K

Qualifications

• Proven experience in credit control or accounts receivable.
• Ability to manage competing priorities and deadlines.
• Confident using accounting systems.

Responsibilities

• Manage daily credit control activities and chase outstanding payments.
• Update the sales ledger and allocate payments correctly.
• Act as the primary point of contact for billing queries.

Skills

Communication

Negotiation

Attention to detail

Customer-centric mindset

Tools

Microsoft Office

Job description

Alto Software Group is a B2B SaaS company which creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year.

We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth.

While we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions.

We’re looking for a proactive and detail-oriented Credit Controller to join our Finance team and deliver a reliable, customer-focused credit control service for our Property Services business. You’ll play a key role in maintaining healthy cash flow by managing the sales ledger, chasing outstanding debt, and resolving billing queries with internal and external stakeholders.

This role will see you work closely with customers, the wider finance team, and customer service teams to ensure prompt and accurate payments.

What You’ll Be Doing

• Manage daily credit control activities, including chasing outstanding payments by phone and email.
• Maintain and update the sales ledger accurately and efficiently.
• Handle daily receipting and allocate payments correctly.
• Raise credit notes and process adjustments as needed.
• Set up new customers on the accounting platform and manage Direct Debit instructions.
• Act as the primary point of contact for billing queries, liaising with Sales and Customer Service to ensure timely resolutions.
• Ensure that all credit control processes and communications are actioned within agreed timescales.
• Support with reminder letters, debt escalation, and ad hoc administrative tasks.
• Take debit and credit card payments over the phone securely and professionally.
• Work proactively to prevent overdue accounts and support wider team collection targets.

What You’ll Bring

Essential Skills & Experience

• Strong communication and negotiation skills, both written and verbal.
• A good head for numbers and basic accounting knowledge.
• Proven experience in credit control, accounts receivable, or a similar finance role.
• Highly organised, demonstrating excellent attention to detail with a methodical approach.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Confident using accounting systems and Microsoft Office (especially Excel).
• A self-starter who takes initiative and works well both independently and in a team.
• Positive, customer-centric mindset with a professional approach.

Desirable

• Experience in the property services or B2B environment.
• Familiarity with finance systems such as Netsuite.

• Everyday Flex - greater flexibility over where and when you work

• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K

We want to make ASG more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.