Credit Controller

Infopro Digital; London; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

A leading company in the financial services sector is seeking a Credit Controller to join their London office. This role involves managing customer accounts, resolving payment queries, and ensuring collections align with company targets. The ideal candidate will possess strong problem-solving and communication skills, with a focus on maintaining positive customer relationships. The position offers a hybrid working model and various employee benefits.

Benefits

25 days annual leave

Group personal pension plan

Life assurance

Interest free season ticket loan

Private medical insurance

Employee assistance programme

Discounted gym membership

Qualifications

• Previous experience in a Credit Controller position is essential.
• Experience of dealing with a high volume of customer accounts.
• Able to work to set deadlines.

Responsibilities

• Chase outstanding balances through various communication methods.
• Resolve customer queries regarding payments and invoices.
• Meet monthly cash collection targets set by the Credit Control Manager.

Skills

Persistence

Assertiveness

Motivated

Strong problem solving skills

Excellent communication skills

Strong organisational skills

Good team player

Tools

Excel

Job description

1 month ago Be among the first 25 applicants

Infopro Digital group are recruiting for a Credit Controller on a permanent basis in our London offices.

The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars with a presence in 18 countries. Through our market-leading brands, we serve five professional communities - insurance and finance, automotive aftermarket, construction, retail, and industrials - enabling our clients to make informed business decisions and create new opportunities.

Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organisation with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.

In this role you will ensure money is collected from customers according to the terms and conditions of contracts, resolving customers invoice queries in a timely manner to facilitate payment and ensuring collections are in line with set targets.

Main Duties and Responsibilities:

As a key member of the credit control team you will work on:

• Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc
• Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines
• Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible
• To raise any necessary invoice or credit notes on customer accounts
• Transfer and allocate payments
• To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days
• Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times
• General administration of accounts including updating customer contacts, addresses and PO numbers
• Work alongside the Sales team and Client Services team to manage and restructure customer accounts
  
  

You will report to credit control manager

Requirements

• Previous experience in a Credit Controller position is essential
• The ability to manage difficult conversations, whilst maintaining a positive relationship with customers
• Persistence
• Assertiveness
• Motivated
• Strong problem solving skills
• Excellent communication skills over the phone and in writing
• Strong organisational skills
• Experience of dealing with a high volume of customer accounts
• Able to work to set deadlines
• Good team player
• Good knowledge of Excel
  
  
  

Benefits

• This role is hybrid based in London
• We have plenty of options for your working preferences
• A fantastic holiday allowance that increases as you spend longer with the company
• Take your birthday off...on us
• Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling
• Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
• Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others
  
  

What you'll get

Our global employee benefits include:

• 25 days annual leave (rising up to 30 days)
• Group personal pension plan
• Life assurance
• Interest free season ticket loan (STL)
• Childcare vouchers
• Private medical insurance
• Employee assistance programme
• Bonusly employee recognition
• Employee discount scheme
• Eye-care Vouchers
• Discounted gym membership
• Agile/remote working
• Additional life assurance
• Bike to work
• Buying holiday
• Dental insurance
• Give as you earn
• Add partner to gym membership
• Health cash plan
• Personal accident insurance
  
  
  

Learn More About Us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  IT Services and IT Consulting

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