Credit Controller

The Acorn Group; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Credit Controller to enhance their Collections team. This role involves managing B2B collections, ensuring timely payments, and fostering strong relationships with subagents and brokers. The ideal candidate will possess exceptional communication and negotiation skills, along with a proactive approach to problem-solving. You'll be part of a supportive environment that values continuous improvement and offers comprehensive training to help you grow in your career. If you're looking for a purpose-driven role in a dynamic team, this opportunity is for you.

Benefits

Enhanced Annual Leave

Enhanced paternity pay

16 weeks full maternity pay

Colleague Assistance programme

Life assurance

Company pension scheme

Refer a friend scheme

Flexible benefits platform

Charity donation option

Qualifications

• Experience in B2B collections preferred but not essential.
• Exceptional communication and negotiation skills required.

Responsibilities

• Manage B2B collections and ensure timely payment.
• Build relationships with subagents/brokers for effective collections.

Skills

B2B collections

Communication skills

Negotiation skills

Problem-solving

Microsoft Excel

Organizational skills

Education

Experience in financial services

FCA-regulated industry knowledge

Job description

Are you an experienced Credit Controller working in B2B collections, with a background in the financial services or insurance industry?

The Acorn Group is continuing to see significant business growth and is now looking for a proactive Credit Controller to strengthen their Collections function.

Reporting to the Customer Collections Team Leader in this essential role you will take full ownership of our B2B collections for our subagent/broker business, ensuring effective account management, timely collection of moneys due, reconciliations and performance reporting.

Job Title:Customer Collections

Location:– (Liverpool) – Hybrid (Required to be in the office 3 days per week)

Working Hours:Monday to Friday9:00am to 5:30pm, 37.5 hours a week

What you will be doing:

• Actively pursue all outstanding payments and invoices securing timely payment and reducing outstanding debt
• Proactively drive reduction in overdue broker balances
• Regular monitoring and actions to ensure no subagent/broker debtors exceed 60 days
• Build and maintain strong relationships with the subagents/brokers
• Collaboration with other areas of the business including the subagent/broker relationship, Fleet and underwriting administration teams
• Regularly liaising with subagents/brokers via email and phone
• Resolving of any subagent/broker invoice queries both internally and externally
• Reconciling and allocation of payments/accounts
• Ownership of the month end subagent/broker process and a detailed knowledge of the debt ledgers
• Produce monthly debt reporting for FinOps pack and KPI monitoring
• Provide analysis and create monthly reporting on third party collection data
• Actively support the evolution of the department through continuous improvements and process development
• Aid in the coaching and development of other team members to build relationships with the subagents/brokers and business stakeholders.
• Support the team in ensuring they meet and exceed monthly KPIs
• Adherence to business rules and regulations set out by the FCA
• Reporting and supporting analysis of collection performance
• Support colleagues with training
• Implementation and business expert on the ICE subagent/broker collections process
• Owner and maintainer of the subagent/broker contacts list

What we’re looking for:

• Experience in B2B collections (Preferred but not essential)
• Professional individual with exceptional communication and negotiation skills (written and oral). Confident at communicating at all levels.
• Pro-active approach to problem solving and managing debt
• Able to collaborate with others for successful business and customer outcomes
• A can-do attitude with a passion for learning and continuous improvement
• Taking ownership – ensuring all tasks/duties are completed in full. To be the subject matter expert on B2B debt collection in the business
• Able to take responsibility for achieving personal KPIs and supporting team colleagues to meet team KPIs
• Good organisational skills and ability to prioritise own workload effectively.
• Ability to investigate cases and implement corrective actions as required.
• Proficient in Microsoft Excel

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  Please visit out website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.