Credit Controller

Jet2.com Limited; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working – 2 days in office

Jet2 flight & Jet2holidays discounts

Retail discounts on travel & leisure

Job summary

Jet2.com Limited is seeking a Credit Controller to join our high-performing team. You will be responsible for prompt collection of payments, accurate cash allocations and efficient query resolution, reporting to the Credit Control Manager.

This is a 12-month maternity cover with hybrid working (office 2 days per week) and a range of travel-related discounts. You’ll manage a broad range of Jet2.com and Jet2holidays ledgers, onboard new accounts, and liaise with internal stakeholders to resolve

Qualifications

• Previous credit control experience or experience in another Jet2/Jet2holidays department.
• GCSEs including Maths and English.
• Strong IT skills and Excel proficiency.

Responsibilities

• Take ownership of customer accounts across Jet2.com and Jet2holidays ledgers.
• Assess credit requests and onboarding per internal policies.
• Timely and accurate invoicing and chasing of debts by phone and email.
• Allocate customer payments and reconcile ledgers.
• Maintain professional credit control processes and relationships.

Skills

Credit control

Excel

Multitask

Team player

Education

GCSE Maths & English

Tools

Microsoft Dynamics

Job description

We’re looking for a new Credit Controller to join our team. You’ll report to the Credit Control Manager, you will play an important role in a high performing team, with responsibility for the prompt collection of payments, efficient query resolution, and accurate cash allocations.

This is a 12 month maternity cover position.

As our new Credit Controller you’ll have access to a wider range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
• Colleague discounts on Jet2.com flights and Jet2holidays packages

As Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

What you’ll be doing

• Take ownership of a broad range of Customer accounts across Jet2.com and Jet2holidays ledgers.
• Assess new Customer account requests for credit worthiness and onboard inline with Jet2s internal policies.
• Timely and accurate invoicing.
• Timely chasing, by telephone and email, of all Jet2.com and Jet2holidays debt.
• Sending of statements, copy invoices and reminders to Customers.
• Prompt and accurate query resolution to aid with the swift receipt of Customer payments in line with Jet2.com ethos of “no pay no fly” and in line with ABTA’s code of conduct as Jet2holidays tour operator.
• Liaise with internal stakeholders to assist with query resolutions and Customer account management.
• Timely and accurate allocation of all Customer payments received.
• Regular reconciliation of all Sales Ledger Accounts.
• Maintaining an effective and professional credit control system.
• Build good Customer and internal stakeholder relationships, provide a professional and friendly service whilst maintaining a firm and high level of on time payment expectation.
• Identify changes in payment patterns and maintaining accurate audit records.
• Monitoring and administration of internal Jet2.com and Jet2holidays applications used to Invoice and track various Customer debts.
• Ensuring accurate mapping and updating of Jet2holidays Trade Agents in line with Membership Updates and new agent onboarding.
• Weekly aged debt reporting and Ledger reviews.
• Must be able to follow and promote procedures and best practice with active and proactive involvement in all new processes and procedures implemented throughout the business that impact Accounts Receivable.
• Any other ad hoc tasks that may be deemed necessary or a relevant part of your role, including full cover for other team members that are on leave.

What you’ll have

• Previous credit control experience, or, previous experience within another Jet2/Jet2holidays department.
• Experience in the travel industry and professional qualifications in credit control are a big advantage.
• GCSE’s including Maths and English.
• Knowledge and/or experience in finance and of accounting practices advantageous.
• Professional and articulate written and spoken communication skills.
• Mature and flexible approach.
• Ability to take responsibility for own actions.
• Ability to work within a team to work towards achieving team goals
• Strong IT skills including the ability to monitor and manage multiple finance applications as well as proficient knowledge of Excel desirable.
• Knowledge of Microsoft Dynamics Finance package desirable.
• Ability to prioritise and balance workloads in a busy and often changing environment.
• Ability to appreciate the ‘bigger picture’ and the commercial impact on the business.
• 'Can Do' attitude required to help support the business.
• High degree of self-motivation.
• Target driven.
• Passionate about service and building strong internal and external relationships.
• Highly organized and have strong interpersonal skills.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits.