Credit Controller

iFF Talent - Ingham Frankland Fide; Lancashire; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working

28 days holiday + bank holidays

Private medical insurance

Enhanced pension

Life assurance

Income protection

Employee assistance programme

Job summary

iFF Talent - Ingham Frankland Fide is recruiting a Credit Controller for its Manchester team, offering hybrid working (3 days in the office, 2 days from home) and a competitive salary with bonus and benefits. You will manage a diverse ledger, drive cash collection, and build strong client relationships while supporting business objectives.

The role involves collaborating with stakeholders, reducing aged debt, and ensuring timely payments within policy.

Qualifications

• Experience in credit control or accounts receivable with proven debt reduction.
• Strong communication, negotiation, and stakeholder management.
• Excellent organisational skills and attention to detail; Excel proficiency.

Responsibilities

• Manage a portfolio of outstanding debt and meet collection targets.
• Build relationships with internal stakeholders and clients to support timely payment.
• Maintain accurate collection notes and records.
• Investigate invoice queries and disputes efficiently.
• Produce ledger analysis and support reporting requirements.

Skills

Credit control

Accounts receivable

Negotiation

Excel

Stakeholder management

Job description

Credit Controller

Manchester Hybrid Working 3 Days Office / 2 Days Home Competitive Salary + Bonus & Benefits

Are you an experienced Credit Controller looking to join a global professional services organisation with an excellent reputation, strong culture, and genuine career development opportunities?

We're recruiting on behalf of a highly regarded international professional services business seeking a Credit Controller to join their established finance team in Manchester. This is a fantastic opportunity to join a collaborative, supportive environment where you'll play a key role in managing client relationships, reducing aged debt, and supporting the business's cash collection objectives.

Working closely with stakeholders across the business, you'll take ownership of a varied ledger while helping to ensure outstanding balances are collected efficiently and professionally.

The Role

Reporting to the Credit Control Team Leader, you'll be responsible for managing debt collection activities, maintaining strong relationships with both internal and external stakeholders and ensuring outstanding balances are recovered in line with company policy.

Key responsibilities include:

• Managing a portfolio of outstanding debt and ensuring collections are achieved in line with agreed targets
• Building strong relationships with internal stakeholders and external clients to support timely payment
• Maintaining accurate and up-to-date collection notes and records
• Investigating and resolving invoice queries and disputes efficiently
• Escalating complex or high-risk debt issues where appropriate
• Producing detailed ledger analysis and supporting reporting requirements
• Working closely with colleagues across the business to achieve departmental KPIs
• Supporting continuous improvement initiatives and departmental projects
• Monitoring shared inbox activity and ensuring service levels are maintained
• Providing a high standard of customer service while balancing commercial outcomes and client relationships

About You

We're keen to speak with candidates who enjoy building relationships, resolving problems and working within a fast-paced, target-driven environment.

You'll ideally have:

• Previous experience within a Credit Control or Accounts Receivable role
• A proven track record of reducing aged debt and meeting collection targets
• Strong communication and negotiation skills
• Experience handling customer queries and resolving disputes
• The confidence to build relationships with stakeholders at all levels
• Excellent organisational skills and attention to detail
• Strong Excel skills and confidence using finance systems
• The ability to manage competing priorities and work independently
• Previous experience within a professional services environment would be advantageous, although candidates from other fast-paced credit control backgrounds will also be considered
• Experience working with senior stakeholders and maintaining strong client relationships
• An understanding of the importance of balancing cash collection objectives with delivering exceptional client service

What's on Offer?

• Hybrid working with 3 days in the office and 2 days from home
• Annual bonus
• 28 days holiday plus bank holidays
• Option to purchase additional annual leave
• Private medical insurance
• Enhanced pension scheme
• Life assurance and income protection
• Enhanced family leave policies
• Employee assistance programme
• Career development and progression opportunities within a global organisation
• Supportive and collaborative team environment

This is an excellent opportunity for an experienced Credit Controller to join a leading professional services business, make a genuine impact, and benefit from excellent training, development, and long-term career prospects.

For a confidential discussion, please contact Chloe Wilford.