Credit Controller

SHW Property; Kemp Town Estate; On-site; GBP 25,000 - 35,000; Full time

Job summary

SHW Property in Kemp Town Estate, United Kingdom, seeks a diligent Credit Controller to support accounting across portfolios. You will manage arrears communications, deliver debt reports to property managers, and liaise with solicitors to commence legal action.

You’ll maintain customer records, report arrears on request, handle take-on data in Qube, and provide ad-hoc PM Accounts support including card receipts. Strong communication and prioritisation are essential.

Qualifications

• Credit control experience required.
• Strong communication and persuasion skills.
• Ability to prioritise workload and manage deadlines.

Responsibilities

• All aspects of credit control for multiple portfolios including emails, letters and calls to customers in arrears.
• Provide debt reports and lists to property managers to authorise legal action.
• Liaise with solicitors to commence legal action when required.
• Maintain accurate customer correspondence details and up-to-date records.
• Report arrears position to clients on request.
• Provide general PM Accounts support and take card receipts as needed.
• Produce debt reports for property managers on request.
• Report to clients as required on arrears and actions taken.
• Maintain Qube take-on data for new business.
• Ad-hoc PM Accounts support including cash input tasks.
• Assist with other Property Management instructions as they arise.

Skills

Credit control experience

Good communication

Prioritisation

Tools

Qube

Job description

To provide credit control and accounting support for various portfolios. Job Dimensions Able to download and interrogate data from Qube and extract into Excel.

Key Responsibilites

• All aspect for credit control for various portfolios- emails/letters/calls to customers in arrears
• Providing property managers with debt reports and lists to authorise legal action
• Liaising with solicitor's to commence legal action
• Maintaining customer correspondence details and up to date records
• Reporting to client on arrears position as and when requested
• General support within PM a/c s
• Card Receipts
• Provide debt reports on request to property managers.
• Report to clients as and when requested.
• Maintaining Qube with 'take-on' data for new business.
• General Ad-hoc support to PM Accounts including taking card receipts and other cash inputting tasks.
• Plus any other reasonable tasks that arise resulting from new & existing Property Management instructions.

Communications & working relationships (Internal)

• Property Managers within SHW

Communications & working relationships (External)

• Tenants
• Clients

Key performance indicators

• Monitoring and control the level of arrears in accordance with KPI's agreed with the client
• Reporting to Property managers when letters have expired and on a timely basis when requested
• Respond to tenant / client / Property Managers ad hoc requests for information
• Maintain the suspense account in line with RICS guidelines.

Knowledge, skills and experience required

• Credit control experience
• Good communication and persuasion skills
• Ability to prioritise

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• Credit control experience
• Good communication and persuasion skills
• Ability to prioritise