Credit Controller

SHW Property; Brighton; On-site; GBP 25,000 - 34,000; Full time

Job summary

SHW Property is seeking an organised credit control and accounting support to manage arrears and reporting across portfolios.

You will download data from Qube, interrogate it, and export clean lists to Excel, providing debt reports to property managers and assisting with legal action where needed. This role requires strong communication, prioritisation, and accuracy, with a proactive approach to maintaining records and supporting the PM accounts team.

Qualifications

• Experience in credit control for multiple portfolios.
• Strong communication and persuasive abilities.
• Ability to prioritise tasks and manage workload.

Responsibilities

• Monitor arrears and produce debt reports for property managers.
• Download and interrogate data from Qube and extract into Excel.
• Liaise with solicitors to commence legal action as required.
• Maintain accurate customer correspondence records.
• Provide regular arrears reports to clients and property managers.
• Support PM Accounts with ad-hoc cash input tasks.

Skills

Credit control

Good communication

Ability to prioritise

Tools

Qube

Excel

Job description

To provide credit control and accounting support for various portfolios.

Job Dimensions

Able to download and interrogate data from Qube and extract into Excel.

Key Responsibilites

• All aspect for credit control for various portfolios- emails/letters/calls to customers in arrears
• Providing property managers with debt reports and lists to authorise legal action
• Liaising with solicitor’s to commence legal action
• Maintaining customer correspondence details and up to date records
• Reporting to client on arrears position as and when requested
• General support within PM a/c s
• Card Receipts
• Provide debt reports on request to property managers.
• Report to clients as and when requested.
• Maintaining Qube with ‘take-on’ data for new business.
• General Ad-hoc support to PM Accounts including taking card receipts and other cash inputting tasks.
• Plus any other reasonable tasks that arise resulting from new & existing Property Management instructions.

Communications & working relationships

Internal

• Property Managers within SHW

External

• Tenants
• Clients

Key performance indicators

• Monitoring and control the level of arrears in accordance with KPI’s agreed with the client
• Reporting to Property managers when letters have expired and on a timely basis when requested
• Respond to tenant / client / Property Managers ad hoc requests for information
• Maintain the suspense account in line with RICS guidelines.

Knowledge, skills and experience required

• Credit control experience
• Good communication and persuasion skills
• Ability to prioritise

SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.

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