Credit Controller

Think Accountancy and Finance; Hempstalls; On-site; GBP 25,500 - 28,500; Full time

Benefits offered by this job

Salary up to 28k

Performance-related bonus

26 days holiday + holidays

Healthcare scheme

Life assurance

Training and development

Annual salary reviews

Employee recognition programme

Job summary

Think Accountancy and Finance in Stoke-on-Trent is recruiting a Credit Controller to join its finance team. The role focuses on managing customer accounts, chasing overdue payments and helping maintain cash flow.

You will build relationships with customers, resolve queries, allocate receipts and support credit risk management. The ideal candidate has credit control or accounts receivable experience and strong IT skills, including Sage 200 is advantageous.

Qualifications

• Previous Credit Control or Accounts Receivable experience.
• Excellent communication and relationship-building skills.
• Strong organisational skills with great attention to detail.
• Proficient IT skills; Sage 200 experience is advantageous.

Responsibilities

• Manage outstanding customer debt and chase overdue payments.
• Resolve invoice and payment queries.
• Allocate customer receipts and process payments.
• Produce customer statements and maintain account records.
• Monitor credit limits and support credit risk management.
• Process sales invoices, credit notes and account adjustments.
• Support legal recovery processes where required.
• Liaise with internal departments and external credit insurers.

Skills

Communication

Organisational skills

Account management

Customer service

MS Office

Tools

Sage 200

MS Office

Job description

Credit Controller

Stoke–on–Trent 25,500 – 28,500

Looking for a Credit Control role where you can make a genuine impact?

We're recruiting on behalf of a well–established and growing manufacturing business seeking a proactive Credit Controller to join its finance team. This is a fantastic opportunity for someone who enjoys building relationships, resolving queries and taking ownership of customer accounts while supporting a busy finance function.

You'll be joining a stable business that values its people, offers excellent benefits and provides opportunities to develop your career.

The Role

You’ll be responsible for managing customer accounts and ensuring cash is collected in line with agreed payment terms. Working closely with customers and internal teams, you’ll help maintain strong cash flow while delivering excellent customer service.

Key responsibilities include:

• Managing outstanding customer debt and chasing overdue payments
• Resolving invoice and payment queries
• Allocating customer receipts and processing payments
• Producing customer statements and maintaining account records
• Monitoring credit limits and supporting credit risk management
• Processing sales invoices, credit notes and account adjustments
• Supporting legal recovery processes where required
• Liaising with internal departments and external credit insurers

About You

You’ll have previous Credit Control or Accounts Receivable experience and enjoy working in a fast–paced environment.

You’ll also have:

• Excellent communication and relationship–building skills
• Strong organisational skills with great attention to detail
• Confidence managing customer accounts and payment queries
• Good IT skills, including Microsoft Office (Sage 200 experience is advantageous)
• A proactive and customer–focused approach

What's on Offer

• Salary up to 28,000
• Performance–related bonus
• 26 days holiday plus bank holidays and Christmas shutdown
• Healthcare scheme
• Life assurance
• Ongoing training and development
• Annual salary reviews
• Employee recognition programme