Credit Controller

Crowley Cox; Greater London; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Hybrid working: 3 days in office / 2+?

Pension scheme

Cycle to Work scheme

Season ticket loan

Regular team socials

Job summary

Crowley Cox in Central London seeks an experienced Credit Controller to manage a portfolio of domestic and international accounts, driving collections and maximising cash flow.

This role offers a hybrid work arrangement (3 days in office, 2 days at home) within a fast-paced events business, exposing you to multi‑currency transactions and complex debtor ledgers.

Qualifications

• Experience in Credit Control or Accounts Receivable.
• Experience with multi-currency accounts and FX transactions.
• Excellent communication and negotiation skills.

Responsibilities

• Manage customer accounts and ensure invoices are paid within terms.
• Proactively chase outstanding debt by phone and email.
• Monitor aged debt and implement effective collection strategies.
• Produce customer statements and maintain debtor records.
• Ensure balances are resolved ahead of event opening dates.
• Investigate billing queries and coordinate with internal teams.

Skills

Excel

Communication & negotiation

Attention to detail

Resilience

Organisational skills

Commercial mindset

Tools

NetSuite

Job description

Credit Controller

£31,000-£35,000 Central London Hybrid - 3 days office / 2 days home Immediate Start

A fast-growing international Events business is looking for an experienced Credit Controller to join its Finance team in Central London.

This is an excellent opportunity for a commercially minded Credit Controller who enjoys a fast-paced, target-driven environment and wants exposure to international customers, high-value accounts and complex debtor ledgers.

The company offers a non-corporate culture, relaxed working environment, regular social events and a strong focus on employee experience. It has also been recognised as one of the best companies to work for.

The Role:

Reporting to the Credit Control Manager, you will manage a portfolio of domestic and international customer accounts, driving collections and helping to maximise cash flow.

Working closely with Sales, Events and Finance, you will manage outstanding balances, resolve queries and ensure payments are secured ahead of major events.

Key Responsibilities:

• Manage customer accounts, ensuring invoices are paid within agreed terms.
• Proactively chase outstanding debt by telephone and email.
• Monitor aged debt, identify risks and implement effective collection strategies.
• Produce accurate customer statements and maintain up-to-date debtor records.
• Ensure outstanding balances are resolved ahead of event opening dates.
• Investigate billing queries and work with customers and internal teams to resolve issues.
• Reconcile sales information between the CRM and NetSuite.
• Minimise credit notes, unallocated cash and other payment delays.
• Liaise with Sales regarding contracts, payment terms and credit risks.
• Support event teams when required, including payment processing and customer interaction.

What we're looking for:

We're looking for a confident, proactive and commercially focused Credit Controller who is comfortable managing challenging conversations and taking ownership of their ledger.

Ideally, you will have:

• Previous experience in Credit Control or Accounts Receivable.
• NetSuite experience - highly desirable.
• Strong Excel skills and confidence working with financial data.
• Experience with multi-currency accounts and FX transactions.
• Good understanding of VAT; international tax knowledge advantageous.
• Excellent communication and negotiation skills.
• Strong attention to detail and organisational skills.
• A resilient, results-driven approach.
• Events, exhibitions, media or other fast-moving industry experience would be beneficial.

Why Join?

Join a successful international business offering exposure to international customers, complex debtor management and event-driven revenue, within a sociable and collaborative Finance team.

Benefits include:

• £31,000-£35,000 salary
• Hybrid working - 3 days office / 2 days home
• 20 days holiday + 8 bank holidays
• Pension scheme
• Cycle to Work scheme
• Season ticket loan
• Regular team socials and company celebrations
• Relaxed dress code and informal working environment