Credit Controller

Crown Paints; Darwen; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working pattern

Job summary

The ideal candidate will have experience in credit control or accounts receivable, strong communication and numeracy, and be comfortable managing multiple priorities in a busy finance team. SAP/Microsoft ERP experience is a bonus.

Qualifications

• Experience in Credit Control or Accounts Receivable.
• Strong communication and negotiation skills, with confidence on calls.
• Proactive, organised approach with ability to manage competing priorities.
• Excellent attention to detail and numeracy.
• Good Excel skills and experience using financial systems.
• Experience using SAP or Microsoft ERP is a bonus.

Responsibilities

• Manage customer accounts, monitor balances and collect overdue payments.
• Build relationships with customers and negotiate solutions.
• Investigate and resolve invoice, pricing and account queries to keep payments moving.
• Review aged debt and identify risks to reduce overdue balances.
• Allocate payments, reconcile accounts and maintain accurate records.
• Monitor payment plans and escalate complex cases when needed.
• Collaborate with Sales, Customer Services and Finance to resolve issues and improve processes.

Skills

Credit control

Accounts receivable

Excel

Communication

Negotiation

Tools

SAP

Microsoft ERP

Job description

Contract: 12 Month Fixed Term Contract

Location: Darwen, Lancashire

Working pattern: Hybrid, 3 days in the office and 2 days working from home

Hours: Monday to Friday, 8.30am to 5.00pm

Bringing numbers, people and problem solving together.

At Crown Paints, we know that behind every successful business is a great team keeping things moving. We're looking for a Credit Controller to join our Finance team in Darwen on a 12 month fixed term contract. Someone who enjoys building relationships, solving problems and making a real difference to how a business operates.

This isn't just about chasing payments. It's about understanding our customers, finding solutions and making sure we're doing the right thing for both our customers and our business.

If you're confident picking up the phone, have an eye for detail and enjoy the satisfaction of getting things sorted, we'd love to hear from you!

Make an impact where it counts.

As our Credit Controller, you'll take ownership of your own customer accounts, making sure payments are received on time, queries are resolved quickly and relationships stay strong.

You'll work closely with colleagues across Sales, Customer Services and Finance, so you'll be part of a team where communication, collaboration and a proactive approach really matter.

Here's what you'll be getting involved in:

• Managing customer accounts, keeping on top of outstanding balances and proactively collecting overdue payments.

• Building positive relationships with customers, having confident conversations and agreeing solutions that work.

• Investigating and resolving invoice, pricing and account queries to keep payments moving.

• Reviewing aged debt reports, identifying potential risks and helping reduce overdue balances.

• Allocating payments, reconciling accounts and keeping financial records accurate.

• Agreeing and monitoring payment plans, managing account holds and escalating more complex cases when needed.

• Working with teams across the business to resolve issues and continuously improve how we do things.

The skills to succeed and the attitude to make a difference.

We're looking for someone who brings a great mix of financial know-how, confidence and people skills. You'll be comfortable having conversations about money, know when to hold firm on agreed payrment termsand understand the importance of maintaining great customer relationships along the way.

You'll ideally bring:

• Previous experience in Credit Control, Accounts Receivable or a similar finance role.

• Strong communication and negotiation skills, with the confidence to handle challenging conversations over the phone.

• A proactive, organised approach and the ability to manage competing priorities.

• Excellent attention to detail and confidence working with numbers.

• Good Excel skills and experience using financial systems.

• A natural ability to build relationships, solve problems and work collaboratively.

Experience using SAP, Microsoft ERP systems or similar would be a bonus, but what matters most is your attitude, your willingness to get stuck in and your ability to make things happen.

A great place to work and a great team to be part of.

At Crown Paints, we're proud of the people behind our products. Our teams bring energy, ideas and expertise to everything we do, and we believe everyone should feel valued, supported and able to make their mark.

You'll be joining a business with a proud heritage, well-known brands and people who genuinely care about doing a great job.

We also know that flexibility matters. That's why this role offers a hybrid working pattern, with three days a week at our Darwen office and two days working from home, giving you the opportunity to collaborate with colleagues while enjoying a better balance.

Your next move starts here!

If you're looking for a 12 month opportunity where you can take ownership, build relationships and be part of a supportive team, this could be just what you're looking for.

At Crown Paints, we're committed to creating an inclusive workplace where everyone feels welcome and has the opportunity to succeed. We encourage applications from people of all backgrounds and experiences.