Credit Controller

Hales Group Ltd; Bury St Edmunds; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

Hales Group Ltd is seeking a Credit Controller near Bury St Edmunds. This permanent, full-time role offers hybrid working after training and a salary of £29,500 per annum.

You will play a key part in the accounts function, ensuring timely payments and accurate invoicing while maintaining strong relationships with customers. The ideal candidate has experience in credit control or accounts receivable, thrives in a high-volume environment, and demonstrates excellent attention to detail and

Qualifications

• Experience in credit control, sales ledger or accounts receivable.
• Experience in high-volume invoicing and billing processes.
• Strong communication with internal and external contacts.
• Proactive and highly organised in workload management.

Responsibilities

• Raise and process sales invoices and credit notes accurately and efficiently.
• Review billing information to ensure all details are in place before invoicing.
• Follow credit control policies to support debt management.
• Maintain positive relationships with customers and internal stakeholders.
• Monitor overdue payments and chase customers by phone, email, and written correspondence.
• Investigate invoice queries and deliver high-standard customer service.
• Process incoming payments and allocate funds to customer accounts.
• Support the wider finance team with additional credit control tasks as required.

Skills

Credit control

Customer service

Attention to detail

Organised

Job description

Credit Controller

Bury St Edmunds

£29,500 per annum

Permanent, Full Time

Hybrid once trained

We are currently recruiting for a Credit Controller to join a well-established business based near Bury St Edmunds. This is an excellent opportunity for an experienced finance professional to become part of a busy accounts function, supporting credit control activities and maintaining strong customer relationships. The successful candidate will play a key role in ensuring timely payments, resolving account queries, and supporting smooth day-to-day financial operations.

Key Responsibilities:

• Raise and process sales invoices and credit notes accurately and efficiently.
• Review billing information to ensure all required details are in place prior to invoice generation.
• Follow established credit control policies and procedures to support effective debt management.
• Build and maintain positive working relationships with customers and internal stakeholders.
• Monitor outstanding balances and proactively chase overdue payments via telephone, email, and written correspondence.
• Investigate and resolve customer invoice queries, delivering a high standard of customer service throughout.
• Process incoming payments and accurately allocate funds to customer accounts.
• Support the wider finance team with additional credit control and accounts duties as required.

Requirements:

• Previous experience within a credit control, sales ledger, or accounts receivable position.
• Experience working in a high-volume environment with varying invoice values.
• Strong customer service skills and the ability to communicate effectively with both internal and external contacts.
• Excellent attention to detail and the ability to prioritise a varied workload.
• A proactive and organised approach to managing workloads and deadlines.