Credit Controller

Willshee's; Burton upon Trent; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

Friendly working environment

Growth opportunities

Job summary

Willshees Waste & Recycling is seeking an experienced Credit Controller to join the Finance team in Burton upon Trent. You will own a debtor ledger valued at £4–£5 million within a business turning over around £40 million annually.

You will drive healthy cash flow through proactive debt collection, maintain strong customer relationships, and produce key management reports. The role requires precision, clear communication, and a proactive approach to credit control.

Qualifications

• Prior experience within a Credit Control or Sales Ledger role.
• Strong knowledge of debt collection procedures.
• Excellent telephone and customer service skills.
• Strong numerical and analytical abilities.
• Good working knowledge of Microsoft Excel and Microsoft Office.
• Ability to prioritise workload and meet deadlines.
• Experience using credit reference agencies such as Experian.
• Knowledge of accounting or ERP systems.

Responsibilities

• Credit Control & Debt Collection: Manage a debtor ledger valued between £4m and £5m; proactive debt collection; communicate with customers; issue letters; monitor aging debt.
• Reporting & Account Monitoring: Prepare weekly/monthly aged debtor reports; monitor credit limits and payment trends; conduct credit limit reviews.
• Cash Management: Daily cash allocations; bank reconciliations; post receipts to customer accounts.
• Customer Account Management: Process new accounts; assess creditworthiness; maintain records; uphold credit policies.
• Additional Duties: Process subcontractor invoices; support wider finance activities; handle incoming calls; drive process improvements.

Skills

Debt collection

Customer service

Numerical/analytical

Microsoft Excel

Attention to detail

Time management

Experian credit references

Tools

ERP systems

Experian

Job description

Willshee’s operate out of 3 depots 2 of which are located in Burton-on-Trent, along with our head office, and our new purpose- built Materials Recycling Facility which officially opened in Swadlincote in March 2021.

Credit Controller

About Willshees

Willshees Waste & Recycling is one of the Midlands’ leading waste management providers, delivering commercial waste, recycling, skip hire and specialist environmental services to businesses across the region.

With a strong reputation for customer service, compliance and sustainability, Willshees supports thousands of customers while continuing to invest in people, technology and growth.

Job Title: Credit Controller

Location: Burton upon Trent
Department: Finance
Reports To: Financial Controller
Job Type: Full-Time

Job Overview

Willshees Waste & Recycling is seeking an experienced and organised Credit Controller to join our busy Finance Department. The successful candidate will take ownership of a debtor ledger valued between £4 million and £5 million within a business generating approximately £40 million in annual turnover.

This role is responsible for maintaining healthy cash flow through both proactive and reactive debt collection, building strong customer relationships, producing key management reports, and ensuring accurate allocation of receipts. The ideal candidate will be confident communicating with customers, possess excellent attention to detail, and have previous experience working within a high-volume credit control environment.

Key Responsibilities

Credit Control & Debt Collection

• Manage a debtor ledger valued between £4 million and £5 million.
• Carry out proactive debt collection activities to reduce overdue balances.
• Undertake reactive debt chasing on overdue accounts.
• Contact customers by telephone, email and written correspondence regarding outstanding debts.
• Issue debt collection letters in line with company procedures.
• Produce due-date reporting and actively chase invoices approaching or exceeding payment terms.
• Conduct weekly credit control meetings and provide updates on aged debt performance.
• Place customer accounts on stop where necessary and manage the release process once payment is received.

Reporting & Account Monitoring

• Prepare weekly and monthly aged debtor reports.
• Produce weekly and monthly reports covering credit limits and customer time-to-pay performance.
• Monitor customer payment trends and identify potential bad debt risks.
• Conduct regular credit limit reviews and recommend amendments where appropriate.
• Obtain and assess Experian and Top Service credit reports to support credit decisions.
• Raise and issue sales invoices and credit notes accurately and efficiently.
• Investigate and resolve invoice, purchase order and account queries.
• Process contra arrangements where applicable.
• Issue monthly customer statements.
• Manage and maintain customer payment terms, including:
  • 14-day accounts
  • 30-day accounts
  • 60-day accounts
  • Cash accounts

Cash Management

• Perform daily cash allocation activities.
• Complete daily cash account bank reconciliations and allocations.
• Carry out sales and cash book imports.
• Ensure all receipts are accurately posted to customer accounts.

Customer Account Management

• Process new customer account applications.
• Review customer creditworthiness using internal procedures and external credit reporting tools.
• Maintain accurate customer account records and documentation.
• Develop positive working relationships with customers while ensuring company credit policies are adhered to.

Additional Duties

• Process subcontractor invoices as required.
• Assist with wider finance department activities when necessary.
• Handle incoming office telephone calls professionally and direct enquiries appropriately.
• Support continuous improvement initiatives within the finance function.

Candidate Requirements

• Previous experience within a Credit Control or Sales Ledger role.
• Strong knowledge of debt collection procedures.
• Excellent telephone and customer service skills.
• Strong numerical and analytical abilities.
• Good working knowledge of Microsoft Excel and Microsoft Office.
• Ability to prioritise workload and meet deadlines.
• High level of accuracy and attention to detail.
• Experience using credit reference agencies such as Experian.
• Knowledge of accounting or ERP systems.

Experience within a fast-paced service, waste management, logistics, or transport environment is preferred.

Personal Attributes

• Professional and confident communicator.
• Assertive yet customer-focused approach.
• Organised and methodical.
• Able to work independently and as part of a team.
• Strong problem-solving skills.
• Positive, proactive attitude with a focus on results.

What We Offer

• Company pension scheme.
• Free on-site parking.
• Supportive and friendly working environment.
• Opportunity to join a growing Midlands business with a strong reputation and ambitious future plans.

If you are an experienced Credit Controller looking to make a real impact within a successful and growing business, we would love to hear from you.