Credit Controller

Survey Solutions; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Survey Solutions in Birmingham is seeking a motivated Credit Controller to join our finance team. You will manage customer accounts, chase overdue payments, and maintain accurate records to support timely cash flow.

The role requires strong communication, good organisational skills and a proactive approach to resolving queries, with experience in Excel/Outlook and basic finance principles. Experience with Dynamics 365 Business Central is desirable.

Qualifications

• Excellent communication and interpersonal skills are essential.
• A professional and confident telephone manner is required.
• A basic understanding of finance and accounting principles.
• Good organisational skills with strong attention to detail.
• Ability to work effectively both independently and as part of a team.
• Competent in Microsoft Office, particularly Excel and Outlook.
• Positive attitude and willingness to learn.

Responsibilities

• Contact customers by telephone and email to collect outstanding payments.
• Maintain accurate customer account records.
• Resolve customer account queries in a professional and timely manner.
• Allocate incoming payments and reconcile customer accounts.
• Support the Finance team with credit control administration.
• Assist in producing aged debt reports and other finance reports.
• Escalate overdue accounts where appropriate.
• Build and maintain positive working relationships with customers.

Skills

Excellent communication

Interpersonal skills

Telephone manner

Finance basics

Organisational skills

Teamwork

Tools

Excel

Outlook

Dynamics 365 Business Central

Job description

About the Role

We are looking for a motivated and organised Credit Controller to join our finance team in Birmingham. This is an excellent opportunity for someone looking to build a career in finance and credit control. The successful candidate will assist with managing customer accounts, ensuring payments are received on time, and maintaining positive relationships with clients.

Key Responsibilities

• Contact customers by telephone and email to collect outstanding payments.
• Maintain accurate customer account records.
• Resolve customer account queries in a professional and timely manner.
• Allocate incoming payments and reconcile customer accounts.
• Support the Finance team with credit control administration.
• Assist in producing aged debt reports and other finance reports.
• Escalate overdue accounts where appropriate.
• Build and maintain positive working relationships with customers.

Skills & Experience

Essential

• Excellent communication and interpersonal skills.
• A professional and confident telephone manner.
• A basic understanding of finance and accounting principles.
• Good organisational skills with strong attention to detail.
• Ability to work effectively both independently and as part of a team.
• Competent in Microsoft Office, particularly Excel and Outlook.
• Positive attitude and willingness to lear

Desirable

• Previous experience in an administrative, customer service, or finance-related role.
• Experience using accounting or finance software (Dynamics 365 Business Central and Field Service).