Credit Controller

Gowling WLG; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Birmingham seeks a motivated Credit Controller to manage client debt collections. The role involves coordinating with the finance team, ensuring timely payments, and maintaining high client service standards. Ideal candidates will possess strong negotiation and analytical skills, with a proactive approach to debt collection. The position offers a hybrid working model and various benefits, including private medical insurance and generous annual leave.

Benefits

Hybrid working model

25 days annual leave plus options to buy more

Private medical insurance

Generous pension scheme

Life assurance (4x salary)

Sabbatical opportunities

Parental leave schemes

Health and wellbeing programs

Training and development opportunities

Qualifications

• Significant credit control and account reconciliation experience.
• Proficient in debt/revenue management systems.

Responsibilities

• Chasing outstanding debts via phone and email.
• Recording chase history and payment agreements.
• Liaising with partners and associates.

Skills

Analytical Skills

Negotiation Skills

Attention to Detail

Communication Skills

Tools

MiniSoft ARCS 2G

Expert (Aderant)

MS Office

Job description

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Job Description

We are seeking a Credit Controller to join our Finance team based in Birmingham City Centre. This role involves managing, coordinating, and maximizing the collection of debt for a section of the client ledger in a timely manner, minimizing non-payment risks, and maintaining high standards of client service and professionalism.

About the Role

The Credit Controller will work within the Birmingham Credit Control team, managing their own ledger across the firm's practice groups, reporting to the Credit Control Manager. Responsibilities include:

1. Chasing outstanding debts via phone and email;
2. Recording chase history and payment agreements;
3. Resolving and monitoring queries;
4. Liaising with partners and associates, including face-to-face meetings.

Working hours are from 9:30 am to 5:30 pm, with potential for flexible hours after passing a 6-month probation. Hybrid working will be implemented following a training period.

About You

Ideal candidates will understand the importance of internal and external client relationships, possess significant credit control and account reconciliation experience, and communicate assertively and professionally. You should be a motivated team player with strong attention to detail and the ability to adapt to changing environments.

Key Skills and Experience

• Proficiency with debt/revenue management systems; knowledge of MiniSoft ARCS 2G and Expert (Aderant) is desirable.
• Experience conducting face-to-face and telephone debt reviews.
• Experience working with international clients is a plus.
• Strong analytical, negotiation, and account reconciliation skills.
• Assertiveness in debt collection, maintaining professionalism.
• Proficiency in MS Office, especially Excel and Word.
• Excellent communication skills at all levels.
• Flexible and proactive approach to debt collection.

What We Offer

Gowling WLG is recognized as one of the best places to work in the UK, offering benefits such as:

• Hybrid working model;
• 25 days annual leave plus options to buy more;
• Private medical insurance (including family options);
• Generous pension scheme;
• Life assurance (4x salary);
• Sabbatical opportunities;
• Parental leave schemes;
• Health and wellbeing programs;
• Office locations in Birmingham and London;
• Training and development opportunities.

Equal Opportunities

We are committed to promoting diversity and equality in the workplace, welcoming applicants from all backgrounds and ensuring an inclusive environment.

Contact

For queries or to view the full job description, contact Meg Astley at [e-mail].