Credit Controller (Orange Team - Client Finance - Birmingham)

BNP Paribas Real Estate; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Credit Controller to manage tenant arrears and recovery processes. The role involves liaising with tenants, maintaining records, and supporting the Credit Control Manager. Ideal candidates will have experience in credit control, strong communication skills, and attention to detail. Join us for a rewarding career with excellent benefits and a commitment to diversity.

Benefits

Private Medical Cover

Generous Holiday Entitlement

Pension

Life Assurance

Bonus Schemes

Share Plans

Discounts and Wellbeing Support

Qualifications

• Experience in credit control or rent collection, preferably in property.
• Knowledge of credit control procedures and data protection.

Responsibilities

• Chasing arrears in accordance with clients’ policies.
• Maintaining records of tenant actions and monitoring payment plans.
• Resolving tenant queries about charges and payments.

Skills

Attention to Detail

Communication

Tenacity

Education

Experience in Credit Control

Tools

Microsoft Office

Accounting Software

Job description

Credit Controller (Orange Team - Client Finance - Birmingham)

Join us to apply for the Credit Controller (Orange Team - Client Finance - Birmingham) role at BNP Paribas Real Estate.

Responsibilities

The Credit Controller works within a small team responsible for managing the recovery of monies from tenants/occupiers. The role involves liaising with tenants on outstanding debts, managing arrears recovery, and maintaining related records. The Credit Controller supports the Credit Control Manager by:

• Chasing arrears in accordance with clients’ policies
• Maintaining records of tenant actions and monitoring payment plans
• Resolving tenant queries about charges and payments in collaboration with surveyors and client accountants
• Analyzing aged debtors and advising on recovery strategies

The Role

The main responsibilities include:

• Maintaining debtor payment records and issuing reminders
• Following escalation procedures for debt recovery
• Updating surveyors and clients on collection progress
• Agreeing on recovery steps and repayment plans
• Tracking repayments and notifying relevant parties of defaults
• Instructing legal agents for recovery actions
• Documenting tenant communications and actions
• Supporting credit reports and aged debtor analysis
• Responding to tenant queries within 24 hours
• Reconciling accounts and assisting with cash allocations
• Adhering to procedures and participating in performance management

Person Specification

• Experience in credit control or rent collection, preferably in property
• Numerate, accurate, with strong attention to detail
• Tenacious, assertive, and motivated
• Excellent communication skills and professional manner
• Knowledge of credit control procedures and data protection
• Experience with accounting software such as Trace Tramps, Yardi, Voyager, etc.
• Ability to meet deadlines and manage time effectively
• Proficient in Microsoft Office
• Understanding of property-related accounting techniques is advantageous

Benefits

We offer award-winning benefits including private medical cover, generous holiday entitlement, pension, life assurance, bonus schemes, share plans, and various discounts and wellbeing support.

Commitment to Diversity

BNP Paribas Real Estate is committed to fostering diversity, inclusion, and equal opportunity in the workplace.