Credit Controller

Ipsum Utilities Limited; Astley Village; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension plan

Professional development

Virtual GP & mental health

Cycle to work

Discount club

Life assurance

Long service recognition

Maternity pay

Social committees

Social events

Volunteering opportunities

Job summary

Ipsum Utilities Limited is seeking a confident Credit Controller to thrive in a fast-paced environment. You will manage your own portfolio, allocating payments and reconciling accounts while building strong relationships with clients and internal teams.

You will work toward targets, prepare reports, and raise invoices to keep billing processes running smoothly, with a focus on accuracy and proactive problem-solving. The role includes strong IT use and excellent communication skills.

Qualifications

• Strong IT skills and an interest in business and finance.
• A team player with excellent written and verbal communication and customer service abilities.
• Ability to work to individual and team targets in a fast-paced environment.

Responsibilities

• Accurately allocate and reconcile incoming payments to customer accounts.
• Build strong relationships with customers and internal teams to resolve account queries and disputes.
• Work towards targets and keep the Finance Shared Service Manager informed of challenging accounts.
• Prepare and deliver reports to support credit control performance and decision-making.
• Raise invoices promptly and ensure billing processes run smoothly.

Skills

IT skills

Communication

Customer service

Time management

Job description

We're looking for a confident and motivated Credit Controller who thrives in a fast-paced environment. You'll manage your own portfolio, using various communication methods to recover outstanding balances while building strong relationships with clients and internal teams. With great attention to detail and a proactive approach, you'll play a key role in supporting the success of our high-performing credit team.

As a Credit Controller you will…

• Accurately allocate and reconcile incoming payments to the correct customer accounts
• Build strong relationships with customers and internal teams to resolve account queries and disputes
• Work towards individual and team targets, keeping the Finance Shared Service Manager informed of any challenging accounts
• Prepare and deliver reports to support credit control performance and decision-making
• Raise invoices promptly and ensure billing processes run smoothly

We're looking for a Credit Controller with strong IT skills, and a genuine interest in business and finance. You're a team player with excellent communication and customer service abilities, both written and verbal. Your persuasive and professional approach helps you negotiate effectively, and you're confident managing your time and prioritising tasks to meet deadlines in a fast-paced environment.

We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job - you're starting a career with real support behind it.

• 25 days annual leave plus bank holidays with the option to buy more
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP and Mental health support & counselling services
• Cycle to Work scheme
• Discount club - supermarkets, phone bills, gyms & more !
• Life assurance cover
• Long service recognition
• Enhanced Maternity Pay
• Active local social committees
• Regular social events
• Paid volunteering opportunities in your community