Credit Controller

bk plus; Aldridge; On-site; GBP 25,000 - 36,000; Full time

Job summary

bk plus, based at our Head Office in Aldridge, West Midlands, is seeking a Credit Controller to join the finance team. You will actively chase client payments by telephone, email and letter, post cash and allocate to ledgers, and escalate queries to secure timely settlements.

The role requires at least two years' credit control experience, proficiency in Microsoft Excel, and a meticulous, organised approach. You will work as part of a collaborative team and attend monthly debtor meetings.

Qualifications

• Minimum two years of experience within a credit control environment.
• Microsoft Excel
• Well organised and used to working under pressure
• Demonstrates attention to detail and a high concern for accuracy
• Good telephone manner
• A good team player

Responsibilities

• Actively chasing client payments by telephone, email, and letter to ensure cash is received in a timely manner and to the agreed payment terms
• Posting cash and allocating to the ledger
• Chasing and escalation of client queries within the business to ensure agreed resolutions are actioned to facilitate payment
• Keep accurate records of all clients contact to enable understanding of queries and confirmation of all clients contacted
• Attend monthly debtor meetings with partners, either via teams or at the office
• Ensure customer refunds are appropriately authorized and processed

Skills

Credit control

Customer service

Telephone etiquette

Organisational skills

Attention to detail

Team player

Tools

Microsoft Excel

Job description

We currently have an exciting opportunity for a Credit Controller to join our finance team, based at our Head Office in Aldridge, West Midlands. This role will report directly to the Credit Control Manager.

Brief Job Description

• Actively chasing client payments by telephone, email, and letter to ensure cash is received in a timely manner and to the agreed payment terms
• Posting cash and allocating to the ledger
• Chasing and escalation of client queries within the business to ensure agreed resolutions are actioned to facilitate payment
• Keep accurate records of all clients contact to enable understanding of queries and confirmation of all clients contacted
• Attend monthly debtor meetings with partners, either via teams or at the office
• Ensure customer refunds are appropriately authorized and processed

Requirements for the role

• Minimum two years of experience within a credit control environment
• Microsoft Excel
• Well organised and used to working under pressure
• Demonstrates attention to detail and a high concern for accuracy
• Good telephone manner
• A good team player

Diversity & Inclusion at bk plus

At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.