Credit Control Team Leader

AXA UK; Chelmsford; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Credit Control Team Leader to oversee a dynamic team managing significant premium collections. This role offers the chance to lead from the front, ensuring compliance and excellence in service delivery. You'll collaborate with various departments, enhancing your skills while driving strategic initiatives. The company fosters a supportive environment with a strong focus on personal and professional development, making it an exciting opportunity for those looking to make a meaningful impact in the insurance sector.

Benefits

30 days holiday a year

Flexible working options

Pension with 10% employer contributions

Private medical insurance

Family-friendly policies

Short-term remote work abroad

Cycle-to-Work scheme

Qualifications

• Proven experience leading teams in Credit Control or Finance.
• Strong knowledge of insurance and regulatory requirements.

Responsibilities

• Lead and develop the team to meet business goals.
• Handle complex queries and maintain high service standards.

Skills

Credit Control

Insurance Administration

Communication

Risk Management

Team Management

Customer Service

Financial Data Reporting

Strategic Leadership

Account Reconciliations

Job description

Primary Details

Time Type: Full time
Worker Type: Employee

Credit Control Team Leader

Chelmsford

Permanent (Hybrid)

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

We're hiring for a Credit Control Team Leader on a full-time, permanent basis.

We aim to provide an experience that is both fulfilling and meaningful. Reaching your goals is important, and we're committed to helping you get there. There will be opportunities to expand and enhance your skills and experience by working with other teams and departments, ensuring you stay relevant in your role and industry.

Your new role

As our Credit Control Team Leader, you’ll guide and support a team handling over £3.5 billion in annual premium collections. You’ll ensure targets are met, work runs smoothly, and high standards are maintained.

You’ll lead from the front—helping your team hit service goals, stay efficient, and deliver great results. You’ll keep things compliant, clear, and accurate, especially regarding reporting and management information.

You’ll also bring strong technical know-how in credit control and insurance administration and build solid relationships with colleagues and senior partners across the business.

Main responsibilities:

• Lead, support, and develop the team to meet business needs and goals.
• Help shape and deliver the wider operational strategy with senior leadership.
• Handle complex queries and ensure they’re resolved quickly and effectively.
• Build strong relationships with underwriters, clients, and offshore colleagues.
• Maintain high service standards by encouraging clear communication and teamwork.
• Monitor team performance, resolve issues, and seek ways to improve results.

About You

You’ll bring proven experience leading teams in Credit Control, Claims, Finance, or Risk. You know how to build and maintain strong working relationships—whether with your team, clients, or key business partners.

Skills you'll need:

• Understanding of insurance and reinsurance classes, ideally with knowledge of bureau-/non bureau London Market credit control.
• Good knowledge of legal and regulatory requirements (FCA/Lloyd’s regulation) and London Market practices.
• Experience in underwriting administration processes (London Market and Commercial Insurance).
• Knowledge of Bureau/Non Bureau London Market Insurance Credit Control.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best—that’s why we created “At My Best.” It’s our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. Our wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Supporting our people is embedded in our culture and QBE DNA.

#LI-Hybrid

We’re an international insurer building momentum towards becoming the most consistent and innovative risk partner. We can never predict what’s around the corner, but at QBE, we ask the right questions to enable a more resilient future—helping those around us build strength and embrace change.

QBE aims to create a fair and inclusive workplace. We have adopted flexible working and welcome discussions about this (https://qbeeurope.com/careers/flex-qbe/).

With over 13,000 people across 27 countries, we’re big enough to make a real impact but small enough to provide a friendly, down-to-earth, passionate, and kind workplace.

To learn more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

We offer benefits and support to help you live your best personal and professional life, including:

• 30 days holiday a year with options to buy up to 2 additional days.
• Flexible working—including part-time, job share, and compressed hours.
• Pension—automatic enrollment with 10% employer contributions.
• Private medical insurance—fully funded for you and your family.
• Family-friendly policies—26 weeks full pay leave, regardless of gender or how you become a parent.
• Short-term remote work abroad—up to 20 days per year in certain locations.
• Sustainable investing—supporting net-zero goals and green investments.
• Cycle-to-Work—bike and accessories up to £5,000.

More details are available on our Reward Page.

QBE Awards

We are proud of our awards, including:

• AXCO Global Insurance Awards 2024 - Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024 - Rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 - Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 - Parental Policies Award
• Insurance Post British Insurance Awards 2023 - Rated as a 5-Star Employer

View all awards here.

Inclusion and Diversity

We strive for an inclusive, diverse workforce reflective of our communities. We partner with Stonewall, Working Families, and support initiatives like the Women in Finance Charter, UN Women’s Empowerment Principles, and Race at Work charter. More info on our Careers Page.

Accessibility

We support candidates needing accommodations during recruitment. Please inform our Talent Acquisition team if needed.

ESG & Sustainability

We integrate sustainability into our business, focusing on a just transition to a net-zero economy, a resilient workforce, and sustainable growth. Visit our Sustainability homepage and read our latest Sustainability Report.

What next?

If you’re passionate about contributing to QBE’s vision, apply now by submitting your CV and relevant documents. Our Talent Acquisition team will contact you if you meet the role’s requirements.

We believe this is our moment—what if it’s yours too?

APPLY NOW and let’s make it happen!

Skills:

Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, High Accuracy, Intentional collaboration, Managing performance, Payment Systems, Risk Management, Strategic Leadership, Team Management

How to Apply:

Click "Apply" and follow the step-by-step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and complies with applicable legislation.