Credit Control Team Leader

CamWebDir; Cambridge; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus

Life insurance

Private medical insurance

Health cash plan

Dental insurance

Cycle to work scheme

Pension plan (8% employer)

Job summary

Domino Printing Sciences seeks a Credit Control Team Leader to guide a UK-based team and support the credit control function across the UK sales channel and international network. You will lead day-to-day activities, manage workloads, coach staff, and ensure effective credit control, while remaining active in collections and account management.

The role offers a competitive salary and benefits, with flexible homeworking and opportunities to drive ERP upgrades and process improvements.

Qualifications

• Experience in credit control with ability to manage customer accounts, collect payments, resolve queries and maintain relationships.
• Supervisory or team leadership experience with a track record of developing people and driving performance.
• Strong MS Office skills (Word, Excel, Outlook).
• Excellent organisational, communication, and problem-solving abilities.

Responsibilities

• Lead a small Credit Control team, overseeing workloads and coaching and development.
• Remain involved in credit collection and account management activities to drive performance.
• Deliver effective credit control activities and support change initiatives.
• Contribute to ERP system upgrades and new process implementations.

Skills

Credit control

Team leadership

MS Office

Communication skills

Problem solving

Tools

Oracle

Salesforce

ERP systems

Job description

About the role

We are looking for a Credit Control Team Leader to lead a small team and support the continued success of our Credit Control function. The team is responsible for all aspects of credit control across the UK sales channel and our international distribution network, playing a vital role in maintaining strong cash flow and customer relationships. In this role, you will provide day-to-day leadership and support to the team, overseeing workloads, coaching and development, and ensuring the effective delivery of credit control activities. Alongside your leadership responsibilities, you will remain involved in credit collection and account management activities, helping to drive performance and resolve complex issues. The role will also play a key part in the implementation of new systems and processes as the business progresses with the upgrade of its ERP platform, offering an excellent opportunity to contribute to business-wide improvements and change initiatives.

About you

Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.

To be successful in this role, you will have:

• Previous experience in credit control, with a proven ability to manage customer accounts, collect outstanding payments, resolve account queries, and maintain strong customer relationships while minimising financial risk.
• Demonstrated experience in a supervisory or team leadership role, with responsibility for developing people and driving high performance.
• Strong Microsoft Office skills, particularly in Word, Excel, and Outlook.
• Excellent organisational, communication, and problem-solving abilities.

The following skills and experience would be advantageous:

• An awareness of international markets, geopolitical developments, and external factors that may impact customers, supply chains, or business operations.
• Experience using Oracle, Salesforce, or similar CRM and ERP systems.
• Exposure to ERP implementations, system upgrades, or business process improvement projects.
• A flexible and adaptable approach, with the ability to respond effectively to changing priorities, customer needs, and business demands.

What you can expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Private medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
• Pension plan, starting with 8% employer contributions.

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us

At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.