Credit Control Team Lead — AR Operations & Mentoring

JAA-Jones Lang LaSalle Limited; Norwich; On-site; GBP 42,000 - 56,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Norwich is seeking an experienced Accounts Receivable operations lead to manage KPI delivery, liaise with surveyors and clients, and prepare timely reports in the formats agreed with clients.

You will monitor collection rates, ensure CRAR processes, support compliance, lead a small AR team, and drive standardisation and improvements across administrative and cashing activities.

Responsibilities

• Liaise with all departments to ensure KPI’s are achieved and aim to exceed expectations.
• Have regular meetings with surveyors and clients providing comments on arrears and cash KPIs.
• Prepare reports to clients in the agreed formats to the agreed timelines.
• Liaise with and support Surveyors on the portfolio, acting on requests and providing information in a timely manner.
• Monitor collection rates and historic arrears to ensure that all management agreement targets are met.
• Ensure CRAR process is followed and liaise with solicitors as appropriate.
• Recommend write-offs/provisions where appropriate.
• Work with Compliance to ensure procedure guides are up to date.
• Ensure all occupier and client queries are resolved and responded to promptly.
• Attend internal and external meetings as required.
• Ensure strong communication links are established and maintained with the property accounts team.
• Identify and suggest improvements to standardise, streamline and simplify working procedures.
• Effectively manage risk by complying with Company and legislative procedures and controls, including ISAE3402.
• Collaborate with JBS AR team and work as one team.
• Manage teams to deliver all aspects of the admin, collections and cashiering roles.
• Actively manage team member’s workloads and liaise with the AR Lead on a regular basis.
• Lead on team recruitment, training, retention and motivation of the team in order to develop commitment and high performance.
• Responsibility for the six monthly performance appraisals of the team.
• Management of development plans, poor performance and disciplinary issues.

Job description

Jones Lang LaSalle (JLL) in Norwich is seeking an experienced Accounts Receivable operations lead to manage KPI delivery, liaise with surveyors and clients, and prepare timely reports in the formats agreed with clients.

You will monitor collection rates, ensure CRAR processes, support compliance, lead a small AR team, and drive standardisation and improvements across administrative and cashing activities.