Credit Control Team Lead

HSS ProService Marketplace; Manchester; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Your birthday off

Healthcare Cashback Plan

Flexible and hybrid working

Free onsite gym at head office

Training and development opportunities

Discounts and cashback through perks

Flexible benefits including HolidayBuy

Job summary

HSS ProService is seeking a Credit Control Team Lead to oversee day-to-day credit control operations, drive cash collection targets, and manage a team of credit professionals. You will liaise with the Head of Credit and contribute to departmental initiatives while maintaining high standards of process and customer service.

The role demands leadership, a proactive mindset, and the ability to develop others. Hybrid working and opportunities for professional growth are offered as part of a

Qualifications

• 5+ years in Credit Control environment with at least 2 years in management of at least 5 colleagues.
• Strong communication skills.
• Experience working within a fast paced environment.
• Ability to demonstrate a track record of developing others using an array of techniques.
• Ability to interpret data quickly and act upon it.

Responsibilities

• Ensure credit policy & processes are understood and adhered to.
• Recognise credit risk and swiftly act upon information to minimise bad debt exposure & write off.
• Propose payment plans with customers for presentation to Head of Credit.
• Ensure accurate, timely and professional invoice query resolution.
• Monitor and achieve departmental KPIs.
• Set team and individual targets (weekly/monthly).
• Deliver regular monitoring of accounts and ledger reviews.
• Drive achievement of cash collection targets.
• Identify ways to improve debt collection.
• Identify training and skills gaps and create appropriate training plans.

Skills

Credit control

People management

Communication

Data interpretation

Stakeholder engagement

Job description

A typical day as a Credit Control Team Lead

No two days look exactly the same here, and that’s part of what makes it work.

As a Credit Control Team Lead, you’ll lead all operational aspects linked to Credit Control, including team management, delivery of collection targets and proactive engagement and managing key stakeholders. You’ll be a point of escalation and act as a deputy to the Head of Credit.

You will be part of the extended FSSC Leadership Team and be expected to contribute and deliver initiatives leading to the overall improvement and profile raising of the department.

What you’ll be doing

• Ensure credit policy & processes are understood and adhered to
• Recognise credit risk and swiftly act upon information to minimise bad debt exposure & write off
• Propose payment plans with customers for presentation to Head of Credit
• Ensure accurate, timely and professional invoice query resolution
• Monitor and achieve departmental KPIs
• Set team and individual targets (weekly/monthly)
• Deliver regular monitoring of accounts and ledger reviews
• Drive achievement of cash collection targets
• Identify ways to improve debt collection
• Identify training and skills gaps and create appropriate training plans

What you’ll bring

We’re looking for someone who knows how to get things done and works well with others to make it happen.

You don’t need to tick every single box, but you’ll likely bring:

• At least 5 years in Credit Control environment with at least 2 of those years in management of at least 5 colleagues
• Strong communication skills
• Experience working within a fast paced environment
• Ability to demonstrate a track record of developing others using an array of techniques.
• Ability to interpret data quickly and act upon it

Most importantly, you’ll bring the mindset of a Pro:

• You take ownership
• You communicate clearly
• You work collaboratively
• You look for better ways to do things
• You see things through properly

What you’ll get back

• 25 days holiday plus bank holidays
• Your birthday off every year to spend how you want
• Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages
• Flexible and hybrid working
• Free onsite gym at head office
• Training and development opportunities to keep growing your skills and career
• Discounts and cashback through our perks platform
• Flexible benefits including Holiday Buy

What it’s like here

At HSS ProService, we’re here to take the friction out of hire.

We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.

But what really makes it work is our people.

The Pros.

The ones who step in, solve problems, keep things moving and make life easier for customers and each other.

We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.

The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.

That Means

• Say it. Own it. See it through.
• Bring in the people power.
• Be straight, be clear.
• Recognise the graft.

No big egos. No overcomplicated processes. Just good people doing good work together.

Different Perspectives, One Platform

We’re not all the same, and that’s what makes us stronger.

Great ideas come from different people, different experiences and different ways of thinking.

Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.

We’re on it. Together.

Always making it better.

We’re building a revolution!

Big ideas. Smart tech. Great people.

We’re building something new and having fun doing it. If you’ve got ideas, energy, and up for a challenge, you’ll fit right in.