Credit Control Supervisor

SRM Recruitment; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

SRM Recruitment is seeking a proactive Credit Control Team Lead to oversee debt collection, improve cash flow, and lead a dedicated credit control team in the Greater London area.

The role focuses on setting collection targets, reducing DSO, governance, and process optimization while mentoring the team and partnering with internal stakeholders.

Qualifications

• 2+ years in a Credit Control leadership or supervisory role.
• Advanced Excel skills with dashboard creation and large data handling.
• Strong knowledge of accounting platforms and CRM systems.
• Solid understanding of bookkeeping principles and bad debt management.
• Experience with NetSuite is advantageous.
• Studying towards or holding a relevant credit/accounting qualification.

Responsibilities

• Oversee end-to-end credit control lifecycle including disputes, refunds, allocation.
• Manage direct debit and card collection workflows with data integrity.
• Act as senior escalation point for disputes and high-risk accounts.
• Liaise with external debt agencies and approve formal action when needed.
• Collaborate across departments to resolve queries and protect customer relationships.

Skills

Advanced Excel

Dashboarding

Data handling

Accounting platforms

CRM systems

Microsoft 365

Bookkeeping basics

Leadership

NetSuite

Education

Professional credit management or accounting qualification

Tools

NetSuite

CRM systems

Microsoft 365

Job description

An industry-leading Tech SAAS organization is seeking a proactive and results-driven Credit Control Team Lead to oversee its debt collection processes, optimize cash flow, and lead a dedicated credit control team.

This key leadership position is responsible for setting operational collection targets, managing aged debt, driving down Days Sales Outstanding (DSO), and elevating debtor performance across the business. Acting as an escalation point and strategic process owner, the successful candidate will blend operational excellence with strong leadership and stakeholder management.

Key Responsibilities

Operational & Stakeholder Management

• Oversee the complete end-to-end credit control lifecycle, including customer engagement, dispute resolution, reconciliations, refunds, and precise cash allocation.
• Manage direct debit and credit card collection workflows, ensuring strict data integrity.
• Serve as the senior point of escalation for complex disputes, high-risk accounts, and late payments.
• Manage relationships with external debt collection agencies and authorize accounts progressing to formal legal action.
• Partner cross-functionally with internal departments to resolve queries efficiently and protect customer relationships.

Team Leadership & Coaching

• Lead, mentor, and develop members of the credit control team through regular 1-to-1s, structured performance reviews, and continuous training.
• Drive team productivity and foster a high-performance culture aligned with key business targets.
• Evaluate and champion return-on-investment (ROI) proposals for new team initiatives and productivity tools.

Reporting, Governance & Process Optimization

• Track, analyze, and forecast team KPIs, including DSO, aged debt profiles, ticket throughput, and cash collections.
• Deliver comprehensive reports and bad debt analyses to senior management to highlight trends and mitigate financial risk.
• Lead continuous improvement initiatives to refine credit control frameworks, reduce collection friction, and automate reporting processes.
• Ensure strict adherence to governance standards and support both internal and external audit requirements.

Candidate Profile

Background & Technical Requirements

• Proven Track Record: At least 2+ years of experience in a Credit Control leadership or supervisory role.
• Data & Excel Skills: Advanced Microsoft Excel capabilities, with demonstrated expertise in dashboard creation and handling large data volumes.
• System Proficiency: Strong working knowledge of accounting platforms, CRM systems, and Microsoft 365 tools.
• Financial Foundations: Solid understanding of core bookkeeping principles and bad debt management.
• Process Enhancement: Proven ability to identify process bottlenecks and implement scalable workflow improvements.
• Hands-on experience using NetSuite.
• Currently studying towards or holding a relevant professional credit management or accounting qualification.

Key Qualities & Work Style

• A customer-centric mindset balanced with a task-oriented approach to meeting deadlines and targets.
• Exceptional communication, negotiation, and conflict-resolution skills across all business levels.
• Highly organized with the ability to manage competing priorities for both the team and individual workloads.