Credit Control Supervisor

DAC Beachcroft Dublin; Bristol; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the legal sector seeks a Credit Control Supervisor to manage a team and ensure efficient debt collection. The role involves supervising daily operations, conducting performance reviews, and liaising with clients and partners. Ideal candidates will have at least three years of credit control experience and strong leadership skills.

Qualifications

• Minimum 3 years credit control experience.
• Experience in legal or professional services sector.
• Proven track record of reducing debtor days.

Responsibilities

• Supervise a team of 6 in achieving collection targets.
• Conduct monthly reviews and support team members.
• Manage escalations and lead training on firm policies.

Skills

Credit control experience

Leadership ability

Excellent communication skills

IT literacy

Numeracy proficiency

Advanced Excel skills

Education

Degree or equivalent qualification

Job description

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Description

The CCS will work as part of a busy team of around 6 within the Credit Control Department and will be responsible for supervising the team & achieving the firm's collection targets.

Department:

Business Services - Finance

Employment Type:

Permanent

Location:

Bristol

Key Responsibilities:

• High volume external/internal phone calls/emails chasing the firm's debt
• Day to day supervision of the team, whilst offering support and guidance
• Monthly 121’s with each CC to review adherence to policies, procedures and processes, and to carry out ledger reviews
• Constant assessment of ongoing inter-department processes to ensure efficiency
• Analytical and performance-related reporting for Finance Management, Cluster Heads, and senior managers
• Present on behalf of the department in meetings with senior management
• Review and monitor all debt to identify matters in need of write-off, escalation, or litigation
• Maintain 3E notes and data quality to audit standards
• Support CCs in all aspects of chasing the firm's debt
• Regular contact with Partners, Clients, and fee-earners regarding their debt
• Occasional travel to other offices
• Understand & manage Partners to ensure adherence to the firm's standards for billing, invoice sending, and collections
• Ensure current cash collection targets are met and that CCs deliver a reduction in aged debt
• Confident in own ability and able to look for a resolution prior to escalating
• Participate in interviews for new applicants
• Provide training and mentoring to new staff
• Handle confidential information in line with the firm's data security protocols

Supervisory & Additional Responsibilities:

• Represent credit control at every level of the business, covering for CCs at meetings where required
• Ensure LBA's are issued for escalated debt and maintain accurate records for audit purposes
• Deal with insolvent clients, including submission of claims, liaison with administrators, and record maintenance
• Manage escalations to the CM from the team
• Deputise for the CM when required
• Liaise with other teams in Finance to develop communication and processes
• Lead the team to achieve operational excellence
• Work closely with the CM and Practice Managers to meet departmental targets and maximize cash collections
• Investigate and lead inquiries into complex payment & allocation queries
• Review and update process documents regularly and lead process improvements
• Lead training on GDPR, FOI, client complaints, and firm policies
• Reconcile accounts related to complex payment & allocation queries
• Serve as a point of escalation for colleagues
• Own and manage complex payment and allocation queries
• Conduct performance reviews and set development goals

Skills, Knowledge & Expertise:

• Minimum 3 years credit control experience
• Leadership ability and example-setting
• Multi-tasking skills and understanding departmental demands
• Motivational leadership in pressured environments
• Experience in legal or professional services sector
• Knowledge of legal accounting systems
• Tenacious personality for handling difficult clients and stakeholders
• Excellent communication skills
• Ability to manage high workloads
• Team player and leader
• IT literacy and adaptability to new systems
• Positive attitude and flexibility
• Degree or equivalent qualification
• Numeracy, spelling, and grammar proficiency
• Advanced Excel and IT skills
• Proven track record of reducing debtor days in busy collections environment

Seniority level

Mid-Senior level

Employment type

Other

Job function

Accounting/Auditing and Finance

Industries

Law Practice