Credit Control Supervisor

TN United Kingdom; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the legal sector seeks a Credit Control Supervisor to manage a team and achieve collection targets. The role involves supervising daily activities, conducting performance reviews, and improving processes. Ideal candidates will have a strong credit control background, leadership skills, and the ability to handle high workloads. Join a dynamic team to drive operational excellence and support the firm's financial goals.

Qualifications

• Minimum 3 years of credit control experience.
• Proven track record in a senior credit control role.

Responsibilities

• Handle high-volume phone calls and emails chasing debt.
• Supervise the team and conduct monthly 1-on-1s.
• Prepare analytical and performance reports for management.

Skills

Leadership

Multitasking

Motivational leadership

Tenacious personality

Good numeracy

Excellent Excel skills

Education

Degree or equivalent qualification

Tools

Legal accounting systems

Excel

Job description

The CCS will work as part of a busy team of around 6 within the Credit Control Department and will be responsible for supervising the team & achieving the firm's collection targets.

Key Responsibilities

• Handle high-volume external/internal phone calls and emails chasing the firm's debt.
• Supervise the team daily, providing support and guidance.
• Conduct monthly 1-on-1s with each team member to review adherence to policies, procedures, and processes, including ledger reviews.
• Continuously assess inter-department processes for efficiency improvements.
• Prepare analytical and performance reports for Finance Management, Cluster Heads, and senior managers.
• Represent the department in meetings with senior management.
• Review and monitor all debt to identify matters requiring write-off, escalation, or litigation.
• Maintain 3E notes and data quality to audit standards.
• Support team members in all debt chasing activities.
• Communicate regularly with Partners, Clients, and fee-earners regarding debt matters.
• Occasional travel to other offices.
• Manage Partners to ensure adherence to billing, invoicing, and collection standards.
• Meet current cash collection targets and reduce aged debt.
• Confidently seek resolutions before escalation.
• Participate in interviews for new staff.
• Provide training and mentorship to new team members.
• Handle confidential information following data security protocols.

Supervisory & Additional Responsibilities

• Represent credit control at various business levels and cover for team members at meetings.
• Manage escalated debt, including issuing LBAs and maintaining audit records.
• Handle insolvent client cases, liaising with administrators and maintaining records.
• Escalate issues to the Credit Manager (CM).
• Deputize for the CM when needed.
• Coordinate with other finance teams to improve communication and processes.
• Lead the team towards operational excellence.
• Work with the CM and Practice Managers to meet departmental targets and maximize cash collections.
• Investigate complex payment and allocation queries with the Sales Ledger team.
• Regularly review and update process documents, leading new process implementations.
• Lead training on GDPR, FOI requests, client complaints, and firm policies.
• Reconcile accounts related to complex payment and allocation queries.
• Serve as a point of escalation for colleagues.
• Own and manage complex payment and allocation queries.
• Conduct performance reviews, set development goals, and discuss progression.

Skills, Knowledge & Expertise

• Minimum 3 years of credit control experience.
• Ability to lead by example.
• Skilled in multitasking and understanding departmental demands.
• Motivational leadership in a pressured collections environment.
• Experience in the legal or professional services sector.
• Knowledge of legal accounting systems.
• Tenacious personality capable of handling difficult clients and stakeholders.
• Ability to manage high workloads.
• Leadership qualities and team spirit.
• Proficient in IT, with the ability to learn new systems.
• Flexible, positive attitude.
• Degree or equivalent qualification.
• Good numeracy, spelling, and grammar skills.
• Excellent Excel and IT skills.
• Proven track record in a senior credit control role, reducing debtor days in a busy environment.