Credit Control Supervisor

DAC Beachcroft LLP; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading firm in Bristol is seeking a Credit Control Supervisor to lead a dynamic team. The role involves managing debt collection, supervising team members, and ensuring adherence to financial policies. The ideal candidate will have a strong background in credit control, excellent communication skills, and the ability to motivate a team in a fast-paced environment.

Qualifications

• Minimum 3 years of credit control experience.
• Proven track record in senior credit control roles.
• Experience in the legal or professional services sector.

Responsibilities

• Supervise a team of 6 in the Credit Control Department.
• Chase the firm's debt through calls and emails.
• Conduct performance reviews and appraisals.

Skills

Leadership

Communication

Team player

IT literacy

Numeracy

Education

Degree-level education

Tools

Excel

Job description

Credit Control Supervisor

Department: Business Services - Finance

Employment Type: Permanent

Location: Bristol

Reporting To: Adam Jeanes

Description

The CCS will work as part of a busy team of around 6 within the Credit Control Department and will be responsible for supervising the team & achieving the firm's collection targets.

Key Responsibilities

• High volume external/internal phone calls/emails chasing the firm's debt
• Day-to-day supervision of the team, offering support and guidance
• Monthly 121’s with each CC to review adherence to policies, procedures, and processes, including ledger reviews
• Constant assessment of inter-department processes to ensure efficiency
• Analytical and performance reporting for Finance Management, Cluster Heads, and senior managers
• Representing the department in meetings with senior management
• Reviewing and monitoring all debt to identify matters for write-off, escalation, or litigation
• Maintaining 3E notes and data quality to audit standards
• Supporting CCs in debt collection activities
• Regular contact with Partners, Clients, and fee-earners regarding their debt
• Occasional travel to other offices
• Managing Partners to ensure adherence to billing, invoicing, and collection standards
• Meeting cash collection targets and reducing aged debt
• Confidently seeking resolutions before escalation
• Participating in interviews for new staff
• Providing training and mentoring to new team members
• Handling confidential information in line with data security protocols

Supervisory & Additional Responsibilities

• Representing credit control at all business levels, covering for team members as needed
• Ensuring legal actions like LBA's are issued and records maintained for audit
• Dealing with insolvent clients, including claims submission and liaison with administrators
• Handling escalations and deputising for the Credit Manager as required
• Liaising with other finance teams to improve communication and processes
• Leading the team towards operational excellence
• Collaborating with Practice Managers to meet departmental targets and maximize collections
• Investigating complex payment and allocation queries
• Reviewing and updating process documents regularly and leading new process implementations
• Leading training on GDPR, FOI, client complaints, and company policies
• Reconciling accounts related to complex payment and allocation issues
• Serving as a point of escalation for colleagues
• Owning and managing complex payment and allocation queries
• Conducting performance reviews and appraisals, setting development goals, and assessing progression suitability

Skills, Knowledge & Expertise

• Minimum 3 years of credit control experience
• Leadership by example
• Ability to multitask and understand departmental demands
• Motivational leadership in a pressured environment
• Experience in the legal or professional services sector
• Knowledge of legal accounting systems
• Tenacious personality for handling difficult stakeholders
• Excellent communication skills
• Ability to manage high workloads
• Team player and leader
• IT literacy and adaptability to new systems
• Flexible with a positive attitude
• Degree-level education or equivalent
• Strong numeracy, spelling, and grammar skills
• Excellent Excel and IT skills
• Proven track record in senior credit control roles, with success in reducing debtor days in busy environments