Credit Control Manager

Clyde & Co Global Services Limited; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Life assurance from day one

Season ticket loans

Lifestyle discounts

Wellbeing Day

Employee Assistance Programme

Job summary

Clyde & Co is seeking a Credit Control Manager to lead the Collections function within the Working Capital team, ensuring invoices are managed efficiently and collections activities meet targets. You will coach a team of credit professionals and partner with Partners, fee earners, clients and finance colleagues across the business.

The role requires strong leadership, excellent stakeholder engagement, and a continuous improvement mindset. Hybrid working with office presence is expected.

Qualifications

• Experience leading a Credit Control or Collections team within a professional services environment.
• Proven people management experience, including larger teams.
• Strong knowledge of billing, collections and working capital processes.
• Experience using 3E, Elite Enterprise or a similar practice management system.
• Excellent stakeholder management with Partner-level engagement.
• Strong analytical skills and attention to detail.

Responsibilities

• Lead a team of credit professionals, coaching and directing across Partners, fee earners and clients.
• Manage performance, development plans and objectives.
• Ensure resource planning and leave management across the team.
• Act as SME for Collections processes and systems.
• Handle invoice and payment-related queries from clients and colleagues.
• Produce and analyse collections reporting, KPIs and performance metrics.
• Build relationships with stakeholders across the business.
• Support in achieving collection and working capital targets.
• Liaise with clients to resolve aged debt and collection matters.
• Identify and implement process improvements in the Order to Cash lifecycle.
• Support broader Working Capital projects and transformation initiatives.

Skills

Credit control

People management

Stakeholder management

Excel

Process improvement

Education

Degree in Business/Finance/Accounting

Accounting qualification

Tools

3E

Elite Enterprise

Job description

As Credit Control Manager, you'll lead the Collections function within our Working Capital team and oversee a critical part of the firm's Order to Cash process. You will be responsible for ensuring invoices are managed efficiently and collections activities are delivered effectively, helping the firm achieve monthly working capital targets. Leading a team of credit professionals, you will provide coaching, support and direction while partnering closely with Partners, fee earners, clients and finance colleagues across the business. This is an excellent opportunity for an established people leader who combines strong operational expertise with a continuous improvement mindset.

What You'll Be Doing

• Leading a team of credit professionals, you will provide coaching, support and direction while partnering closely with Partners, fee earners, clients and finance colleagues across the business.
• Managing team performance, coaching, development plans and objectives.
• Ensuring effective resource planning and leave management across the team.
• Acting as the subject matter expert for Collections processes and systems.
• Managing invoice and payment related queries from clients, Partners, fee earners and finance colleagues.
• Producing and analysing collections reporting, KPIs and performance metrics.
• Building strong relationships with stakeholders across the business.
• Supporting Partners and fee earners in achieving collection and working capital targets.
• Liaising directly with clients to resolve aged debt and collection matters.
• Identifying and implementing process improvements to enhance the Order to Cash lifecycle.
• Supporting wider Working Capital projects and transformation initiatives.

About You

We're looking for a confident and commercially minded leader with a passion for delivering excellent service and developing high-performing teams.

• Experience managing a Credit Control or Collections team within a law firm or professional services environment.
• Proven people management experience, including leading larger teams.
• Strong knowledge of billing, collections and working capital processes.
• Experience using 3E, Elite Enterprise or a similar practice management system.
• Excellent stakeholder management skills, with the confidence to engage at Partner level.
• Strong analytical skills and attention to detail.
• Intermediate to advanced Microsoft Excel and Microsoft Office skills.
• Exceptional communication and relationship-building abilities.
• A degree in Business, Finance or Accounting is desirable, as is an accounting qualification.

What’s in it for you

• Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
• Join an award-winning global firm: Clyde & Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500.
• Career progression and development - Structured learning and development programs, secondment opportunities and internal mobility across global offices
• Award-winning for pro bono work and recognised as an inclusive firm, with global DEI initiatives, leadership programmes, and community impact through volunteering and sustainability.
• Perks include life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more.
• Please note: eligibility for benefits may vary based on location and length of service.
• Full details will be confirmed upon joining.

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

We’re a global law firm working with businesses at the heart of global trade and commerce. But we’re so much more than that. Our collective drive, our pursuit of excellence and our ambition to do our best for our clients, and each other has fuelled our growth for over 90 years. It’s an exciting time to work with us. With challenging cases, impactful client projects, growing teams and new offices, you’ll work in a fast-paced environment with rewarding outcomes. Collectively, we strive towards our shared goal of consistently delivering exceptional outcomes and bringing the best out in each other.

Our early careers programmes differ from any other law firm, because of our rich learning experience coupled with our opportunities to work directly with clients. In return, we ask you to bring your ambition and collaborative mind to support the firm’s continued success and growth. With over 65 offices in 26 countries, wherever you’re based, you’ll be empowered to accelerate your career doing interesting, stimulating work, achieving your potential and delivering exceptional outcomes. Here, you’re in good company. With over 5,500 individuals with offices in every time zone, our drive for success is continuous, reaching across the globe. Our people stay with us because we invest in strong relationships and value shared success.