Credit Control Manager

BSRIA; Bracknell; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Workplace Pension Scheme

Life Assurance

Online GP Support

26 holidays (pro-rata)

Eye tests

EV charging point

Employee Assistance Programme

Job summary

BSRIA is seeking a commercially minded Credit Control Manager to lead the credit control function and partner with operational leaders across the organisation. This is a hands-on role focused on reducing overdue debt and embedding robust controls to support growth.

You will shape policy, manage KPIs, and work closely with sales, divisions and the leadership team to protect cashflow and drive excellent results.

Qualifications

• Experience in credit control, accounts receivable or sales ledger management.
• Strong knowledge of aged debt, DSO, cash collection and reconciliations.
• Confident communicator able to influence finance, sales and operational stakeholders.
• Proactive, organised and resilient, with strong attention to detail.
• Comfortable using finance systems, Excel, AI, and working to KPIs and producing reports to drive improvement.

Responsibilities

• Own end-to-end credit control strategy and drive aggressive, well-organised collection of overdue debt and minimise DSO and bad debt exposure.
• Lead weekly calls with operational leads and Business Managers across each division to review aged debt and agree collection actions.
• Act as an active business partner to the divisions - challenging poor credit behaviour at source, not just chasing the symptoms.
• Design and implement credit control policies, procedures and controls, and ensure they are consistently applied across the business.
• Perform credit checks on new and existing clients, setting credit limits and Terms of Business, and tightening terms proactively where risk increases.
• Escalate problem accounts swiftly and decisively, including recommending stop-supply, legal action or debt recovery agency referral where appropriate.
• Set, monitor and report on KPIs for aged debt, DSO and cash collection, with monthly updates to the CFO including risk commentary and action owners.
• Support and line managing a Credit Controller by setting clear, achievable KPI targets, such as cash collected, aged debt reduction and query turnaround, while monitoring progress and providing regular coaching, guidance and day-to-day support.
• Maintaining and reconciling customer accounts, chasing overdue payments and resolving queries promptly.
• Processing and allocating payments (BACS and card), reconciling accounts and investigating discrepancies.
• Monitoring credit limits and applying credit control procedures, processing refunds in line with policy, and assisting with audit prep.

Skills

Credit control

Accounts receivable

Sales ledger

DSO reduction

Cash collection

Excel

Finance systems

KPIs & reporting

Education

CICM Level 5 Diploma

Tools

BACS

Card processing systems

Job description

Job Title: Credit Control Manager

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Location: Bracknell

Salary: Competitive

Job Type: Permanent, Full time

BSRIA is seeking an ambitious, commercially minded Credit Control Manager to lead the credit control function and work as a trusted business partner to operational leaders across the organisation. This is a visible, hands on role rather than a back-office collections position. You will take a proactive and assertive approach to reducing outstanding debt, while developing and embedding the controls, reporting and discipline needed to support the business as it grows. You will bring energy, pace and a strong focus on accountability, while building effective relationships across Sales, the divisions and the leadership team.

In return, you will join a supportive organisation that values teamwork and professional development. You will have the opportunity to shape and own the credit control function, with direct exposure to operational and finance leaders, a competitive salary and a stable, collaborative working environment focused on delivering excellent results.

Exciting Work You Will Be Doing

• Owning the end-to-end credit control strategy for BSRIA, driving aggressive, well-organised collection of overdue debt and minimising DSO and bad debt exposure
• Leading weekly calls with operational leads and Business Managers across each division to review aged debt, agree collection actions and hold owners to account for outcomes
• Acting as an active business partner to the divisions - challenging poor credit behaviour at source, not just chasing the symptoms
• Designing, implementing and continuously improving credit control policies, procedures and controls, and ensuring they are consistently applied across the business
• Carrying out credit checks on new and existing clients, setting credit limits and Terms of Business, and tightening terms proactively where risk increases
• Escalating problem accounts swiftly and decisively, including recommending stop-supply, legal action or debt recovery agency referral where appropriate
• Setting, monitoring and reporting on KPIs for aged debt, DSO and cash collection, with monthly updates to the CFO including risk commentary and action owners
• Supporting and line managing a Credit Controller by setting clear, achievable KPI targets, such as cash collected, aged debt reduction and query turnaround, while monitoring progress and providing regular coaching, guidance and day-to-day support
• Managing the sales ledger and high standards of accuracy, including:
• Setting up and maintaining accurate customer accounts and records
• Chasing overdue payments and reducing aged debt
• Working to debt collection targets
• Resolving customer and internal account queries promptly
• Processing and allocating payments, including BACS and card transactions
• Reconciling accounts and investigating discrepancies
• Monitoring credit limits and applying credit control procedures
• Processing customer refunds in line with policy
• Assisting with audit preparation and providing supporting documentation when required
• Identifying and implementing process and systems improvements to strengthen the wider credit control and cash collection function

About You

To be considered for this Credit Control Manager role:

Essential

• Experience in credit control, accounts receivable or sales ledger management
• Strong knowledge of aged debt, DSO, cash collection and reconciliations
• Confident communicator able to influence finance, sales and operational stakeholders
• Proactive, organised and resilient, with strong attention to detail
• Comfortable using finance systems, Excel, AI, and working to KPIs and producing reports to drive improvement

Desirable

• Line management or supervisory experience within finance or credit control
• Experience improving credit control policies, reporting or processes
• Knowledge of recovery processes, stop-supply procedures or relevant finance qualifications
• CICM Level 5 Diploma or equivalent experience

What BSRIA Can Offer You

• Workplace Pension Scheme
• Life Assurance - 4 times annual gross reference salary
• (email address removed) - Online GP Support Services
• 26 Annual Holidays (pro-rata) and additional Bank Holidays
• Eye tests
• Electrical Vehicle Charging point in the car park
• Employee well-being: Employee Assistance Programme (24/7 confidential service)

Candidates with the experience or relevant job titles of: Credit Controller, Part Qualified Accountant, Senior Finance Assistant, Management Accountant, Finance Officer, Accounts Manager, Credit Controller, Part Qualified Accountant, Credit Control Manager, Finance Manager, Credit Control may also be considered for this role