Credit Control Manager

BSRIA Ltd; Bracknell; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Workplace Pension

Life Assurance

Online GP

Annual Holidays

Eye Tests

EV Charging Point

Employee Assistance Programme

Job summary

BSRIA Ltd is seeking a Credit Control Manager in Bracknell to lead the credit control function with a hands-on, commercially minded approach. The role involves proactive debt management, policy design, and regular collaboration with Sales, divisions and leadership to drive improvements and reduce DSO.

The successful candidate will manage the sales ledger, set terms with clients, monitor KPIs, and coach a Credit Controller, while delivering accurate reporting to the CFO in a stable, collaborative

Qualifications

• Experience in credit control or accounts receivable.
• Strong knowledge of aged debt, DSO and cash collection.
• Confident communicator able to influence finance, sales and operational stakeholders.
• Proactive, organised and detail-oriented.
• Experience with finance systems and reporting.

Responsibilities

• Own end-to-end credit control strategy and drive collections.
• Lead weekly debt-review calls with division leads.
• Act as a business partner to divisions and challenge credit behaviour.
• Design and implement credit control policies and controls.
• Set credit checks, limits and terms; tighten terms as needed.
• Monitor KPIs for aged debt and cash collection; report to CFO.

Skills

Credit control

Accounts receivable

Stakeholder management

Excel

KPI reporting

Education

CICM Level 5 Diploma

Tools

ERP systems

Excel

Job description

Job Title: Credit Control Manager

Location: Bracknell

Salary: Competitive

Job Type: Permanent, Full time

BSRIA is seeking an ambitious, commercially minded Credit Control Manager to lead the credit control function and work as a trusted business partner to operational leaders across the organisation. This is a visible, hands-on role rather than a back-office collections position. You will take a proactive and assertive approach to reducing outstanding debt, while developing and embedding the controls, reporting and discipline needed to support the business as it grows. You will bring energy, pace and a strong focus on accountability, while building effective relationships across Sales, the divisions and the leadership team.

In return, you will join a supportive organisation that values teamwork and professional development. You will have the opportunity to shape and own the credit control function, with direct exposure to operational and finance leaders, a competitive salary and a stable, collaborative working environment focused on delivering excellent results.

Exciting work you will be doing:

• Owning the end-to-end credit control strategy for BSRIA, driving aggressive, well-organised collection of overdue debt and minimising DSO and bad debt exposure
• Leading weekly calls with operational leads and Business Managers across each division to review aged debt, agree collection actions and hold owners to account for outcomes
• Acting as an active business partner to the divisions - challenging poor credit behaviour at source, not just chasing the symptoms
• Designing, implementing and continuously improving credit control policies, procedures and controls, and ensuring they are consistently applied across the business
• Carrying out credit checks on new and existing clients, setting credit limits and Terms of Business, and tightening terms proactively where risk increases
• Escalating problem accounts swiftly and decisively, including recommending stop-supply, legal action or debt recovery agency referral where appropriate
• Setting, monitoring and reporting on KPIs for aged debt, DSO and cash collection, with monthly updates to the CFO including risk commentary and action owners
• Supporting and line managing a Credit Controller by setting clear, achievable KPI targets, such as cash collected, aged debt reduction and query turnaround, while monitoring progress and providing regular coaching, guidance and day-to-day support
• Managing the sales ledger and high standards of accuracy, including:
• Setting up and maintaining accurate customer accounts and records
• Chasing overdue payments and reducing aged debt
• Working to debt collection targets
• Resolving customer and internal account queries promptly
• Processing and allocating payments, including BACS and card transactions
• Reconciling accounts and investigating discrepancies
• Monitoring credit limits and applying credit control procedures
• Processing customer refunds in line with policy
• Assisting with audit preparation and providing supporting documentation when required
• Identifying and implementing process and systems improvements to strengthen the wider credit control and cash collection function

About you:

To be considered for this Credit Control Manager role:

Essential:

• Experience in credit control, accounts receivable or sales ledger management.
• Strong knowledge of aged debt, DSO, cash collection and reconciliations.
• Confident communicator able to influence finance, sales and operational stakeholders.
• Proactive, organised and resilient, with strong attention to detail.
• Comfortable using finance systems, Excel, AI, and working to KPIs and producing reports to drive improvement.

Desirable:

• Line management or supervisory experience within finance or credit control
• Experience improving credit control policies, reporting or processes
• Knowledge of recovery processes, stop-supply procedures or relevant finance qualifications
• CICM Level 5 Diploma or equivalent experience

What BSRIA can offer you:

• Workplace Pension Scheme
• Life Assurance - 4 times annual gross reference salary
• - Online GP Support Services
• 26 Annual Holidays (pro-rata) and additional Bank Holidays
• Eye tests
• Electrical Vehicle Charging point in the car park
• Employee well-being: Employee Assistance Programme (24/7 confidential service)

Candidates with the experience or relevant job titles of: Credit Controller, Part Qualified Accountant, Senior Finance Assistant, Management Accountant, Finance Officer, Accounts Manager, Credit Controller, Part Qualified Accountant, Credit Control Manager, Finance Manager, Credit Control may also be considered for this role.