Credit Control Manager

Job Advert; Bedford; Sur place; GBP 35 000 - 37 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Health Care Cash Plan

Employee Assistance Scheme

Training and career development

Résumé du poste

OA is seeking a Credit Control Team Leader in Bedford to oversee day-to-day billing and credit control while leading a small finance team.

The role requires strong experience in credit control, with a proven track record in managing and developing people, delivering accurate invoicing, and handling sensitive payment conversations.

Qualifications

• Strong experience within credit control, billing or accounts receivable.
• Previous experience managing a small team - essential.
• Experience coaching, supporting and developing team members.
• Experience managing complex financial processes and controls.
• Excellent attention to detail and accuracy.
• Strong communication and relationship-building skills.
• Confidence handling challenging or sensitive payment conversations.
• A professional and customer-focused approach.

Responsabilités

• Lead, support and develop a small finance team.
• Oversee the complete billing and credit control cycle.
• Ensure invoices are accurate and produced within agreed timescales.
• Manage customer accounts and oversee collection activity.
• Manage complex account queries and escalations.
• Support customers experiencing payment difficulties and handle sensitive conversations professionally.
• Maintain appropriate financial controls and processes.
• Ensure VAT is handled correctly.
• Manage Direct Debit collections and associated processes.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and ways of working.

Connaissances

Credit control

Billing

Accounts receivable

Team leadership

Communication

Description du poste

Credit Control Team Leader

Location: Bedford
Hours: 37 hours per week, full-time
Salary: £35,000 - £37,000 DOE
Contract: Permanent

Are you an experienced Credit Control professional with proven experience managing and developing a small team?

We are looking for a Credit Control Team Leader to join a well-established organisation based in Bedford. This is a key role responsible for overseeing the day-to-day billing and credit control function, while leading and supporting a small finance team.

You will need to be highly organised, confident managing complex accounts and comfortable handling sensitive payment conversations, with a strong focus on accuracy, customer service and developing your team.

Please note: Previous experience managing a small team is essential for this position, and we will only be able to consider applicants who can demonstrate this experience.

About the role:

You will take responsibility for the day-to-day management of the billing and credit control function, ensuring accounts are managed effectively, invoices are accurate and produced on time, and the team delivers a consistent and high-quality service.

Key responsibilities will include:

• Lead, support and develop a small finance team.
• Oversee the complete billing and credit control cycle.
• Ensure invoices are accurate and produced within agreed timescales.
• Manage customer accounts and oversee collection activity.
• Manage complex account queries and escalations.
• Support customers experiencing payment difficulties and handle sensitive conversations professionally.
• Maintain appropriate financial controls and processes.
• Ensure VAT is handled correctly.
• Manage Direct Debit collections and associated processes.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and ways of working.

The successful candidate will ideally have:

• Strong experience within credit control, billing or accounts receivable.
• Previous experience managing a small team - essential.
• Experience coaching, supporting and developing team members.
• Experience managing complex financial processes and controls.
• Excellent attention to detail and accuracy.
• Strong communication and relationship-building skills.
• Confidence handling challenging or sensitive payment conversations.
• A professional and customer-focused approach.

We would be particularly interested in speaking with experienced Credit Control Team Leaders, Accounts Receivable Team Leaders/Managers, Billing Team Leaders or Senior Credit Controllers with proven people-management responsibility.

What's on Offer?

• Salary of £35,000 - £37,000 DOE
• Pension scheme
• Health Care Cash Plan
• Employee Assistance Scheme
• Training and career development opportunities
• Supportive and collaborative working environment
• Opportunity to lead and develop a small finance team
• Varied role combining people management with hands-on credit control and billing responsibilities

If you're an experienced Credit Control professional who enjoys leading and developing people while still being involved in the day-to-day operation, we'd be keen to hear from you!

OA is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignm