Credit Control Manager

Osborne Appointments; Bedford; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

Health Care Cash Plan

Employee Assistance Scheme

Training and career development

Supportive and collaborative working环境

Job summary

Osborne Appointments is recruiting for a Credit Control Team Leader in Bedford. You will manage day-to-day billing and credit control while leading a small finance team, ensuring accurate invoicing and timely collections.

The role requires experience in credit control and team management, with a focus on accuracy, customer service and process improvement. Salary is £35,000–£37,000 DOE, permanent, full-time.

Qualifications

• Experience in credit control, billing or accounts receivable.
• Proven ability to manage and develop a small finance team.
• Excellent attention to detail and customer service.

Responsibilities

• Lead, support and develop a small finance team.
• Oversee the complete billing and credit control cycle.
• Ensure invoices are accurate and produced within agreed timescales.
• Manage customer accounts and oversee collection activity.
• Handle complex account queries and escalations professionally.

Skills

Credit control

Billing

Accounts receivable

Team management

Communication

Job description

Credit Control Team Leader

Location: Bedford
Hours: 37 hours per week, full-time
Salary: £35,000 £37,000 DOE
Contract: Permanent

Are you an experienced Credit Control professional with proven experience managing and developing a small team?

We are looking for a Credit Control Team Leader to join a well-established organisation based in Bedford. This is a key role responsible for overseeing the day-to-day billing and credit control function, while leading and supporting a small finance team.

You will need to be highly organised, confident managing complex accounts and comfortable handling sensitive payment conversations, with a strong focus on accuracy, customer service and developing your team.

Please note: Previous experience managing a small team is essential for this position, and we will only be able to consider applicants who can demonstrate this experience.

About the role:

You will take responsibility for the day-to-day management of the billing and credit control function, ensuring accounts are managed effectively, invoices are accurate and produced on time, and the team delivers a consistent and high-quality service.

Key responsibilities will include:

• Lead, support and develop a small finance team.
• Oversee the complete billing and credit control cycle.
• Ensure invoices are accurate and produced within agreed timescales.
• Manage customer accounts and oversee collection activity.
• Manage complex account queries and escalations.
• Support customers experiencing payment difficulties and handle sensitive conversations professionally.
• Maintain appropriate financial controls and processes.
• Ensure VAT is handled correctly.
• Manage Direct Debit collections and associated processes.
• Build strong relationships with customers and internal stakeholders.
• Identify opportunities to improve processes and ways of working.

The successful candidate will ideally have:

• Strong experience within credit control, billing or accounts receivable.
• Previous experience managing a small team essential.
• Experience coaching, supporting and developing team members.
• Experience managing complex financial processes and controls.
• Excellent attention to detail and accuracy.
• Strong communication and relationship-building skills.
• Confidence handling challenging or sensitive payment conversations.
• A professional and customer-focused approach.

We would be particularly interested in speaking with experienced Credit Control Team Leaders, Accounts Receivable Team Leaders/Managers, Billing Team Leaders or Senior Credit Controllers with proven people-management responsibility.

What's on Offer?

• Salary of £35,000 £37,000 DOE
• Pension scheme
• Health Care Cash Plan
• Employee Assistance Scheme
• Training and career development opportunities
• Supportive and collaborative working environment
• Opportunity to lead and develop a small finance team
• Varied role combining people management with hands‑on credit control and billing responsibilities

If you're an experienced Credit Control professional who enjoys leading and developing people while still being involved in the day-to-day operation, we'd be keen to hear from you!

OA is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted.