Credit Control Lead (FTC)

High Finance (UK) Limited T/A HFG; Greater London; On-site; GBP 52,000 - 72,000; Full time

Job summary

High Finance (UK) Limited T/A HFG in London is recruiting a Credit Control Team Leader for a 12 month fixed term contract within the London Market/Lloyd's environment. You will lead the credit control team, balance premium cash allocations, and drive process improvements while maintaining strong stakeholder relationships with brokers and underwriters.

The role combines hands-on premium credit control with line management, focusing on reducing aged debt, delivering MI, and promoting effective

Qualifications

• Insurance credit control or premium collections experience.
• Previous team management or supervisory experience.
• Strong knowledge of the London Insurance Market/Lloyd's.
• Experience dealing with brokers, underwriters and market stakeholders.
• Understanding of premium processing, reconciliations and endorsements.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage day-to-day activities and workload of the Credit Control team.
• Coach and develop team members to meet service levels and targets.
• Manage and reduce aged premium debt across the portfolio.
• Escalate complex credit control and premium queries as needed.
• Liaise with brokers, underwriters, coverholders and stakeholders.
• Ensure premium and cash transactions are allocated and reconciled.
• Investigate and resolve outstanding balances and discrepancies.
• Monitor team performance and produce regular MI and reporting.
• Maintain credit control procedures and documentation.
• Collaborate with Finance, Underwriting and Operations to resolve issues.
• Identify opportunities to improve processes and efficiency.

Skills

Insurance credit control

Premium collections

Team leadership

Stakeholder management

London Market

Broker relations

Premium processing

Reconciliations

Problem solving

Excel & reporting

Job description

Credit Control Team Leader

London 12 month fixed term contract Insurance and Lloyds market

We are working with a leading global insurance organisation that is looking to appoint a Credit Control Team Leader on a 12 month fixed term contract

This is an excellent opportunity for an experienced insurance Credit Controller or existing Team Leader to take responsibility for the day to day management of a London Market credit control function. The role combines hands on premium credit control with team leadership, stakeholder management and process improvement.

Key Responsibilities

• Manage the day to day activities and workload of the Credit Control team.
• Support, coach and develop team members, ensuring agreed service levels and targets are achieved.
• Manage and reduce aged premium debt across the portfolio.
• Act as an escalation point for complex credit control and premium queries.
• Liaise directly with brokers, underwriters, coverholders and other internal and external stakeholders.
• Ensure premium and cash transactions are accurately allocated and reconciled.
• Investigate and resolve outstanding balances, unallocated cash and premium discrepancies.
• Monitor team performance and produce regular management information and reporting.
• Maintain appropriate credit control procedures, controls and documentation.
• Work closely with Finance, Underwriting, Operations and other business areas to resolve premium collection issues.
• Identify opportunities to improve processes, controls and overall team efficiency.

Experience Required

• Previous experience within insurance credit control, premium collections or insurance accounts.
• Previous team management, supervisory or mentoring experience
• Strong knowledge of the London Insurance Market and or Lloyds market.
• Experience dealing with brokers, underwriters and insurance market stakeholders.
• A good understanding of premium processing, reconciliations, slips, closings and endorsements.
• Strong problem solving skills with the ability to resolve complex premium and cash queries.
• Excellent communication and stakeholder management skills.
• Strong Excel and reporting capabilities.