Credit Control Lead (FTC)

HFG; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

HFG in London is seeking a Credit Control Team Leader for a 12-month fixed term contract in the London Market. This role combines hands-on premium credit control with team leadership within a leading global insurance organisation.

You will manage day-to-day activities, coach and develop the team, reduce aged debt, act as escalation point for complex queries, and work with brokers, underwriters and internal stakeholders to improve controls, processes and reporting.

Qualifications

• Previous experience in insurance credit control, premium collections or insurance accounts.
• Previous team management, supervisory or mentoring experience
• Strong knowledge of the London Insurance Market or Lloyds market.
• Experience dealing with brokers, underwriters and insurance stakeholders.
• Understanding of premium processing, reconciliations and endorsements.

Responsibilities

• Manage the day to day activities and workload of the Credit Control team.
• Support, coach and develop team members, ensuring service levels and targets are met.
• Manage and reduce aged premium debt across the portfolio.
• Act as escalation point for complex credit control and premium queries.
• Liaise with brokers, underwriters, coverholders and other stakeholders.
• Ensure premium and cash transactions are allocated and reconciled.
• Investigate and resolve outstanding balances and discrepancies.
• Monitor team performance and produce regular management information.
• Maintain credit control procedures and documentation.
• Collaborate with Finance, Underwriting and Operations to resolve issues.
• Identify opportunities to improve processes and controls.

Skills

Credit control

Team leadership

Stakeholder management

Excel

Reporting

Tools

Excel

Job description

Credit Control Team Leader

London | 12 month fixed term contract | Insurance and Lloyds market

We are working with a leading global insurance organisation that is looking to appoint a Credit Control Team Leader on a 12 month fixed term contract

This is an excellent opportunity for an experienced insurance Credit Controller or existing Team Leader to take responsibility for the day to day management of a London Market credit control function. The role combines hands on premium credit control with team leadership, stakeholder management and process improvement.

Key Responsibilities

• Manage the day to day activities and workload of the Credit Control team.


• Support, coach and develop team members, ensuring agreed service levels and targets are achieved.


• Manage and reduce aged premium debt across the portfolio.


• Act as an escalation point for complex credit control and premium queries.


• Liaise directly with brokers, underwriters, coverholders and other internal and external stakeholders.


• Ensure premium and cash transactions are accurately allocated and reconciled.


• Investigate and resolve outstanding balances, unallocated cash and premium discrepancies.


• Monitor team performance and produce regular management information and reporting.


• Maintain appropriate credit control procedures, controls and documentation.


• Work closely with Finance, Underwriting, Operations and other business areas to resolve premium collection issues.


• Identify opportunities to improve processes, controls and overall team efficiency.

Experience Required

• Previous experience within insurance credit control, premium collections or insurance accounts.


• Previous team management, supervisory or mentoring experience


• Strong knowledge of the London Insurance Market and or Lloyds market.


• Experience dealing with brokers, underwriters and insurance market stakeholders.


• A good understanding of premium processing, reconciliations, slips, closings and endorsements.


• Strong problem solving skills with the ability to resolve complex premium and cash queries.


• Excellent communication and stakeholder management skills.


• Strong Excel and reporting capabilities.