Credit Control Customer Manager

RSA Group; Halifax; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Health & wellbeing + virtual GP

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

Intact Insurance, formerly RSA, is recruiting for a Halifax-based Credit Control role. You will manage broker accounts, chase premiums to terms, perform cash allocation and reconciliations, and deliver high standards of customer service.

The position offers hybrid working, annual discretionary bonus, generous pension contributions, 25 days leave plus holidays, health and wellbeing support, career development, and a collaborative culture to help you thrive.

Qualifications

• Experience in credit control and broker accounts.
• Strong cash allocation and reconciliation skills.
• Excellent communication and customer service abilities.
• Ability to prioritise tasks and work independently.
• Proven time management and organisational skills.

Responsibilities

• Manage workload of broker accounts and collect premiums to terms.
• Perform cash allocation and reconcile broker accounts.
• Deal with internal/external customers to maintain service levels.
• Identify and resolve issues to maximise collection activity.
• Plan daily activities to investigate financial transactions.
• Engage with stakeholders to maintain clear communication.

Skills

Credit control

Broker accounts

Cash allocation

Customer service

Time management

Independent worker

Job description

This an exciting opportunity to join or Credit Control team based in Halifax You'll make an impact by:

• Managing a workload of Broker accounts, collecting premium to terms to minimise debt exposure & risk.
• Cash allocation & reconciliation of broker accounts to ensure accurate account & debt position.
• Dealing directly with internal and/or external customers to deliver high standard of customer service.
• Active identification and resolution of issues arising to maximise collection activity & accuracy of policy records.
• Planning & prioritising your daily activities to investigate financial transactions and identify and influence solutions to problems/barriers arising.
• Engaging with customers and colleagues to maintain open lines of communication, ensure mutual understanding and the prompt resolution of issues arising.
• Highly self-motivated with the ability to take ownership and work independently.
• Ability to work both autonomously and collaboratively as part of a team.
• Good time management skills, with evidence of meeting deadlines.
• Effective influencing and communication skills.
• Demonstrate the ability to prioritise workloads and manage competing demands efficiently.

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference. Grow with us We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.

Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options