Credit Control Administrator

Cameron Clarke Associates t/a talent-finder; Stockport; On-site; GBP 27,000 - 33,000; Full time

Job summary

Cameron Clarke Associates t/a talent-finder is seeking a Credit Control Administrator to manage the collection of outstanding debts and the sales ledger, reporting to the Operational Finance Manager. The role emphasizes accurate admin, dispute resolution, and timely, compliant credit control actions.

The ideal candidate has around 5 years' experience in accounts or credit control and will thrive on delivering excellent customer service while supporting improvements across the Finance team.

Qualifications

• Around 5 years' experience in accounts or credit control.
• Strong track record handling customer disputes and delivering service excellence.
• Able to organise and prioritise workload to meet business needs.
• High level of accuracy and meticulous record keeping.
• Confident, professional communication with customers and colleagues.
• Collaborative approach across Finance and the wider business.
• Proactive attitude with ambition to develop skills within credit control.

Responsibilities

• Apply legal changes to customer records in line with company processes.
• Post all customer receipts to correct bank details.
• Direct customers to invoice payment links when making telephone payments.
• Complete order conversion of paid proforma orders.
• Generate collection letters in line with processes.
• Maintain records of activity and customer contact on the main system.
• Upload PAL Hire invoices to external portals to support timely payment.
• Record and manage customer disputes in line with SLAs.

Skills

Accounts experience

Credit control

Dispute management

Attention to detail

Communication

Team collaboration

Proactive development

Job description

Credit Control Administrator

Location: Hazel Grove
Hours: Full Time
Salary: Up to £30,000 per annum

Founded in 2006 as a family-run skip hire business in Manchester, our client has grown into the UK's go-to partner for complete site set-up and equipment hire. They were early pioneers in offering hire services online, expanding rapidly to meet nationwide demand.

The Role

The Credit Controller Administrator will be responsible for administrative duties required in the collection of outstanding debt and the management of a defined section of Sales Ledger Accounts within the business.

Reporting to the Operational Finance Manager on unresolved issues regarding progress, activities undertaken and any challenges, the role will focus on effective credit control, customer account management and dispute resolution.

This position is suited to someone with around 5 years' experience within an accounts or credit control environment, with a strong focus on customer service, dispute management and accurate administration. There is an opportunity for the successful candidate to develop their skills and progress into a Senior Credit Control Administrator position in the future.

Key Responsibilities

• Apply legal changes to customer records in line with current company processes
• Post all customer receipts accurately to the correct company bank details
• Direct customers to invoice payment links when requesting telephone payments
• Complete order conversion of paid proforma orders
• Generate collection letters in line with company processes
• Maintain accurate and detailed records of all activity and customer contact on the main system
• Upload PAL Hire invoices to external customer portals (e.g. Coupa) to support timely payment
• Accurately record customer disputes and manage them in line with company processes
• Resolve customer disputes within agreed SLAs, providing customer acknowledgement, regular updates and final conclusions following investigations
• Manage the Credit Control shared email inbox
• Open new customer accounts and allocate appropriate credit limits in line with company policies
• Complete quarterly reviews of credit limits
• Process customer refundable deposits in line with SLAs
• Provide weekly activity reports as required by the Operational Finance Manager
• Supply WTN's to customers as requested
• Check fuel deliveries and correct pre-billing for relevant customers
• Assist Credit Controllers as required
• Complete any other ad hoc duties as requested
• Work in conjunction with company values and ensure all tasks are completed in line with relevant company policies and procedures

What We're Looking For

• Around 5 years' experience working within an accounts or credit control department
• Strong experience in managing customer disputes and delivering excellent customer service
• Ability to organise and prioritise own workload in line with business needs and urgency of tasks
• High level of attention to detail and accuracy
• Ability to communicate confidently, professionally and effectively with customers, colleagues and external partners
• A collaborative approach, working effectively with colleagues across Finance and the wider business
• Resilience and the ability to adapt to setbacks, reflect on previous experiences and recommend improvements
• A proactive attitude with the ambition and confidence to develop skills and progress within the credit control function

What\'s In It\'s For You

• Opportunity to