Credit Control Administrator - Maternity Cover

Cotteswold Dairy; Tewkesbury; On-site; GBP 25,000 - 32,000; Full time

Job summary

Cotteswold Dairy is seeking an experienced Credit Control Administrator to manage accounts receivable and ensure timely debt collection. You will play a vital role in maintaining financial accuracy while delivering exceptional customer service. Join this dedicated team to enhance your career in a supportive environment.

Benefits

Competitive salary with opportunities for growth

22 days' holiday plus bank holiday allowance

Refer-a-friend bonus scheme

Cycle to work scheme

Discounted products and delivery options

Aviva pension scheme

Health and wellbeing support

Qualifications

• Proven experience in credit control with a good understanding of accounting processes.
• Strong communication skills, both verbal and written.
• Exceptional organizational skills and attention to detail.

Responsibilities

• Facilitating debt collection and managing customer accounts.
• Reviewing and reporting aged debt.
• Liaising with sales managers to ensure efficient debt collection.

Skills

Credit control experience

Communication skills

Organizational skills

Attention to detail

Interpersonal skills

Competence in Microsoft Office

Tools

Accounting software

Excel

Job description

About The Role

Are you an experienced Credit Control professional with a passion for delivering exceptional customer service? Join Cotteswold Dairy, one of the UK’s leading independent, family-owned dairies, and become a vital part of our Finance Team, providing maternity cover for ten months.

Summary

Days worked:Monday - Friday

Hours:37.5 hours per week across five days

Shift Times: 0900 - 1700

Why Join Us?

At Cotteswold Dairy, we value teamwork, empathy, and a shared commitment to excellence. By joining our team, you’ll be part of a company that prioritizes its employees and customers, ensuring we remain the first choice for both.

The Role

As a Credit Control Administrator, you will play a key role in managing the company’s accounts receivable processes. Your main responsibilities include:

• Facilitating debt collection and improving the debtor aging profile.
• Reviewing and reporting aged debt.
• Managing customer accounts and reconciling invoices.
• Liaising with sales managers and depot staff to ensure efficient debt collection.
• Handling unallocated cash amounts and resolving account queries.
• Maintaining accurate records of chasing activity and client communications.
• Providing account information to internal departments and assisting with reception duties as required.

What We’re Looking For

Essential Skills:

• Proven experience in credit control with a good understanding of accounting processes.
• Strong communication skills, both verbal and written, with a professional and clear telephone manner.
• Exceptional organizational skills, attention to detail, and the ability to prioritize tasks under pressure.
• A proactive, positive attitude with high levels of commitment and flexibility.
• Excellent interpersonal skills and the ability to build strong client relationships.
• Competence in Microsoft Office, particularly Excel, and accounting software.

Desirable Skills:

• Knowledge of the dairy industry or similar retail business.
• Familiarity with financial and legal regulations impacting company policies.

Join Cotteswold Dairy Today!

About Us

Established in 1938, Cotteswold Dairy is one of the UK’s leading independent family-owned dairies. We support local farmers and communities by delivering the freshest, finest quality products and first class customer service.

Team Cotteswold:

At Cotteswold Dairy we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff and our customers.

The aim of ‘Team Cotteswold’ is to give a disciplined and determined effort to value everyone and everything and as a consequence make the Company the first preference for employees and customers alike over the long term.

The Team Cotteswold Purpose:

Being at the heart of a responsible and sustainable dairy community

Benefits:

• Competitive salary with opportunities for growth and advancement.
• 22 days' holiday plus bank holiday allowance; with an additional day after 3 years of service.
• Refer-a-friend bonus scheme (up to £500).
• Cycle to work scheme.
• Discounted products and delivery options.
• Aviva pension scheme (4% employee, 4.5% employer contributions).
• Health and wellbeing support through Simply Health.