Credit Control

Talent Guardian; Wakefield; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave including Bank Hs

Healthcare cashback scheme

Company pension

Life insurance

24/7 employee support helpline

Free on-site parking

Access to promotional discounts

Electronic payslips

Job summary

Talent Guardian is recruiting a Credit Control Administrator for its Wakefield site. This full-time, permanent role blends credit control, customer service and administration in a busy wholesale environment.

You will manage customer accounts, chase payments, process applications and support credit decisions while maintaining accurate records and collaborating with the wider team. The ideal candidate will be confident speaking with customers, handling payments and inquiries, with strong attention

Qualifications

• Previous experience in credit control, accounts receivable, finance administration or customer account management would be highly advantageous.

Responsibilities

• Manage inbound calls and emails relating to customer accounts, payments and credit queries.
• Take account payments and advance payments for customer orders.
• Proactively contact customers regarding outstanding balances and secure payment.
• Handle requests for copy invoices, statements and account information.
• Review existing customer credit limits and gather information to support credit decisions.
• Process new account applications and Direct Debit mandates.
• Carry out credit checks using credit reference agencies and Companies House information.
• Collate information to support credit decisions and approve lower-value credit limits where appropriate.
• Update customer contact details and account information.
• Assist with account reconciliations and resolve customer queries.
• Create new customer accounts on the internal system.
• Monitor held orders and make appropriate decisions regarding releasing or holding orders.
• Update records relating to insolvencies and credit monitoring information.
• Prepare information for overdue accounts being referred for further action.
• Maintain accurate records and ensure important documentation is filed appropriately.

Job description

Location: Wakefield, West Yorkshire

Salary: £26,437 per annum

Job Type: Full-time, Permanent

Working Pattern: Office based

The Opportunity

We are recruiting on behalf of a well-established and successful wholesale business for a Credit Control Administrator to join their team in Wakefield.

This is a varied position combining credit control, customer service and administration, making it ideal for someone who is confident speaking with customers, comfortable handling payments and account queries, and has strong attention to detail. You will be responsible for managing customer accounts, chasing outstanding payments, processing account applications and supporting the wider credit control function.

Key Responsibilities

• Manage inbound calls and emails relating to customer accounts, payments and credit queries
• Take account payments and advance payments for customer orders
• Proactively contact customers regarding outstanding balances and secure payment
• Handle requests for copy invoices, statements and account information
• Review existing customer credit limits and gather information to support credit decisions
• Process new account applications and Direct Debit mandates
• Carry out credit checks using credit reference agencies and Companies House information
• Collate information to support credit decisions and approve lower-value credit limits where appropriate
• Update customer contact details and account information
• Assist with account reconciliations and resolve customer queries
• Create new customer accounts on the internal system
• Monitor held orders and make appropriate decisions regarding releasing or holding orders
• Update records relating to insolvencies and credit monitoring information
• Prepare information for overdue accounts being referred for further action
• Maintain accurate records and ensure important documentation is filed appropriately

About You

• Confident communicating with customers over the telephone and via email
• Comfortable discussing outstanding payments and taking payments
• Highly organised with excellent attention to detail
• Confident using IT systems and learning new software
• Able to assess information and make sensible, commercially aware decisions
• Capable of working independently while also supporting a wider team
• Focused and able to effectively manage their workload
• Comfortable working towards daily, weekly and monthly objectives

Previous experience within credit control, accounts receivable, finance administration or customer account management would be highly advantageous.

Benefits

• £26,437 annual salary
• 28 days annual leave including Bank Holidays
• Healthcare cashback scheme
• Company pension
• Life insurance
• 24/7 employee support helpline
• Free on-site parking
• Access to promotional discounts
• Electronic payslips

This is a fantastic opportunity to join an established business offering a stable, permanent position within a busy and supportive credit control environment