Credit Controller

Investigo; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working (2-3 days in office)

Contract extension possibility

Supportive finance team

Job summary

Investigo is seeking a proactive Credit Controller for a 3‑month fixed term contract in the City of London. You will manage a high-volume ledger, chase outstanding debts, resolve payment queries, and support cash-flow objectives within a collaborative finance team.

Hybrid role: 2–3 days in the brand‑new City office and the remaining days from home. Applicants should bring prior credit control experience, strong communication skills, and the ability to work independently while meeting KPI

Qualifications

• Experience in credit control, preferably in professional services.
• Strong communication and stakeholder management skills.
• Confident negotiating payments and resolving disputes.
• Excellent organisation and time management.

Responsibilities

• Manage a portfolio of client accounts and drive collections activity.
• Chase outstanding debt while maintaining positive customer relationships.
• Investigate and resolve invoice and payment queries.
• Work closely with internal teams to minimise aged debt.
• Prepare regular reports, forecasts, and debt review information.
• Support audit requirements and finance team initiatives.
• Carry out reconciliations where required.
• Deliver against agreed KPIs and service levels.

Skills

Credit control

Stakeholder management

Communication

Time management

Tools

Microsoft Excel

MS Office

Job description

You will be working for a fast-growing, people-focused business as their Credit Controller on an initial 3 month fixed term contract. This role will be part of a sizable finance team who will be there to support you from day one. This is an excellent role for someone who enjoys building strong relationships, managing a busy ledger, and driving collections while working within a highly supportive and super collaborative environment. As their Credit Controller, you will take ownership of a high-volume ledger, managing collections activity, resolving payment queries, and ensuring outstanding debt is collected within agreed terms. You'll work closely with both internal stakeholders and external clients, playing a key role in maintaining healthy cash flow and supporting wider business objectives. This role will be based in their brand new City of London office 2-3 days a week, with the chance to work from home on the remaining days.

Key Responsibilities

• Manage a portfolio of client accounts and drive collections activity.
• Chase outstanding debt while maintaining positive customer relationships.
• Investigate and resolve invoice and payment queries.
• Work closely with internal teams to minimise aged debt.
• Prepare regular reports, forecasts, and debt review information.
• Support audit requirements and finance team initiatives.
• Carry out reconciliations where required.
• Deliver against agreed KPIs and service levels.

Role Requirements

• Previous experience in a Credit Control position, ideally within a recruitment or professional services environment.
• Strong communication and stakeholder management skills.
• Confident negotiating payments and resolving disputes.
• Excellent organisation and time management skills.
• Strong attention to detail and analytical mindset.
• Proficient with Microsoft Office applications.
• Able to work independently and prioritise a busy workload.

In Return

• Hybrid working arrangement with 2-3 days a week in the brand new office.
• Opportunity for contract extension.
• Collaborative and supportive team culture.
• Excellent opportunities for professional development and progression.
• Competitive salary and benefits package (including half day Friday).
• Exposure to a fast-paced and fast-growing business environment.