Credit Coach: Training & Enablement for RMs (Hybrid)

Nationwide; Glasgow; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health & wellness

Volunteer days (paid)

Job summary

Nationwide is seeking a Credit Coach within our Planning & Delivery Team in Business Banking. You will deliver credit training and development activities to build colleague capability, support change and regulatory learning for Business Networks, and help colleagues contribute to team goals.

You will train Relationship Managers across Digital Business, collaborating with the Leadership Team to maintain a customer‑focused environment, and deliver group sessions and one‑to‑one coaching.

Qualifications

• Ability to assess, record and monitor training needs of a large team of Relationship Managers.
• Experience designing and delivering training solutions using various methods.
• Robust knowledge of credit processes & procedures in Business Banking.
• Passion for digital technology and delivering great customer experience.
• Knowledge of regulatory, risk, and compliance requirements.
• Experience in fast-paced, dynamic environments.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver credit training and development activities for Relationship Managers.
• Identify training needs and prepare tailored materials for delivery.
• Deliver group sessions and one‑to‑one coaching.
• Collaborate with Leadership Team to maintain a safe, customer‑focused environment.
• Provide insights on training needs to Leadership for planning.
• Coordinate training communications across Digital Business.

Skills

Training design

Credit knowledge

Regulatory compliance

Communication skills

Digital technology

Change management

Coaching

Job description

Nationwide is seeking a Credit Coach within our Planning & Delivery Team in Business Banking. You will deliver credit training and development activities to build colleague capability, support change and regulatory learning for Business Networks, and help colleagues contribute to team goals.

You will train Relationship Managers across Digital Business, collaborating with the Leadership Team to maintain a customer‑focused environment, and deliver group sessions and one‑to‑one coaching.