Credit Coach - Business Networks

Nationwide; Glasgow; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health & wellness

Volunteer days (paid)

Job summary

Nationwide is seeking a Credit Coach within our Planning & Delivery Team in Business Banking. You will deliver credit training and development activities to build colleague capability, support change and regulatory learning for Business Networks, and help colleagues contribute to team goals.

You will train Relationship Managers across Digital Business, collaborating with the Leadership Team to maintain a customer‑focused environment, and deliver group sessions and one‑to‑one coaching.

Qualifications

• Ability to assess, record and monitor training needs of a large team of Relationship Managers.
• Experience designing and delivering training solutions using various methods.
• Robust knowledge of credit processes & procedures in Business Banking.
• Passion for digital technology and delivering great customer experience.
• Knowledge of regulatory, risk, and compliance requirements.
• Experience in fast-paced, dynamic environments.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver credit training and development activities for Relationship Managers.
• Identify training needs and prepare tailored materials for delivery.
• Deliver group sessions and one‑to‑one coaching.
• Collaborate with Leadership Team to maintain a safe, customer‑focused environment.
• Provide insights on training needs to Leadership for planning.
• Coordinate training communications across Digital Business.

Skills

Training design

Credit knowledge

Regulatory compliance

Communication skills

Digital technology

Change management

Coaching

Job description

It’s an exciting time to be joining our Planning & Delivery Team in Business Banking.

As a Credit Coach you will be responsible for delivering on a variety of credit training and development activities, with a focus on building colleague capability, supporting change, transformation and regulatory learning for Business Networks, ensuring individuals, teams and people leaders can contribute to team goals and undertake their roles competently.

Being a Credit Coach is key to the training and development of our Relationship Managers across Digital Business, and you will work closely with our Leadership Team on the delivery of Credit Specific training, enabling our teams to deliver a first-class customer experience.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow or Northampton office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Please note that should you be successful in securing this role, the job title on our internal systems will be Credit Coach.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

You will work closely with the Small Business Credit Team to deliver training on credit processes to Relationship Managers in Business Banking, allowing you to build strong relationships and provide guidance to a wide range of stakeholders.

As a Credit Coach you will use your passion to go above and beyond to successfully train and coach Relationship Managers, continually raising capability across the team. This will include identifying training needs, preparing tailored training materials, and delivering both group sessions and one‑to‑one coaching.

This role will require you to collaborate with the Leadership Team to maintain a safe, customer‑focused environment where colleagues feel valued and supported. You will also provide insight to the Leadership Team on colleague training and development requirements, offering sound and well‑considered recommendations. As a Credit Coach you will be responsible for managing and delivering training communications across Digital Business.

About you

To do this role successfully, you will need:

Ability to assess, record and monitor ongoing training needs of a vast team of Relationship Managers

Experience in designing and delivering training solutions using a variety of methods

Robust knowledge of credit processes & procedures in Business Banking

A passion for digital technology and providing great customer experience

• Knowledge of regulatory, risk, and compliance requirements
• Experience of working in a fast paced, dynamic and changing environment

Excellent verbal and written communication skills; ability to listen, understand and respond professionally

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5361
• Apply Before 10/12/2026, 10:55 PM
• Locations 2-4 RoyalExchange Square, Glasgow, G1 3AB, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB