Creative Studio Ops Lead - Tech & Workflow

British Airways plc; Hounslow; On-site; GBP 55,000 - 90,000; Full time

Job summary

British Airways is seeking a Creative Operations Manager to join the Creative Studio within the Customer directorate. You will be the technical SME for the systems enabling our creative teams, optimizing the technology platform and delivering scalable content production across BA.

You will own and administer the Creative Studio tech stack (Adobe Workfront, Assets, Brand Portal, Creative Cloud, Frame.io, video platforms) and ensure governance of digital assets while driving adoption of best

Qualifications

• Experience administering, managing or optimising technology platforms within a creative or content-production environment.

Responsibilities

• Act as business owner and administrator for the Creative Studio technology infrastructure, including Adobe Workfront, Assets, Brand Portal, Creative Cloud, Frame.io, and video management and storage platforms
• Protect the integrity and governance of British Airways’ digital assets and help futureproof the Creative Studio’s ways of working
• Continually review configuration needs and requirements, identifying solutions that improve creative and business workflows across the user journey
• Lead performance analysis of existing tools and recommend improvements to ensure the Creative Studio and wider business realise their full value
• Define and drive adoption of best practice and common processes across the Creative Studio technology stack
• Build capability across the team in the use of new software and tools, providing onboarding and day-to-day guidance where required
• Work with the Head of Creative Studio to oversee annual software licensing requirements and associated costs
• Lead integration of processes and production workflows with wider British Airways enterprise systems to support greater scale and efficiency
• Work with the Digital Asset Manager to define, embed and evolve the digital asset lifecycle and supply chain
• Champion next-generation technology solutions for the Creative Studio, including personalised content at scale and AI opportunities

Skills

Creative workflows

Stakeholder relations

Project management

Time management

Prioritisation

Problem solving

Technical literacy

Collaboration

Attention to detail

Commercial acumen

Customer focus

Agile mindset

Tools

Adobe Workfront

Adobe Creative Cloud

Frame.io

Brand Portal

Video management

Job description

British Airways is seeking a Creative Operations Manager to join the Creative Studio within the Customer directorate. You will be the technical SME for the systems enabling our creative teams, optimizing the technology platform and delivering scalable content production across BA.

You will own and administer the Creative Studio tech stack (Adobe Workfront, Assets, Brand Portal, Creative Cloud, Frame.io, video platforms) and ensure governance of digital assets while driving adoption of best