Creative Studio Technology & Operations Lead

British Airways PLC; London Borough of Hillingdon; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted standby tickets

Airfares for friends and family

Job summary

British Airways is seeking a Creative Operations Manager to sit in the Creative Studio within our Customer directorate. You’ll act as the technical subject matter expert for the systems and technology that enable our creative teams to deliver high‑quality content at scale.

You’ll optimise the creative technology platform, drive seamless workflows, robust digital asset management and scalable content production across the BA network, with a strong emphasis on governance and best practice.

Qualifications

• Experience administering, managing or optimising technology platforms within a creative or content‑production environment.
• Experience with portfolio and project management using planning and briefing tools such as Adobe Workfront, Excel and Word.
• Strong working knowledge of Adobe Creative Cloud.
• Experience translating creative workflows and business requirements into technical solutions.
• Experience working with third‑party technology suppliers.

Responsibilities

• Act as business owner and administrator for the Creative Studio technology infrastructure, including Adobe Workfront, Assets, Brand Portal, Creative Cloud, Frame.io, and video management and storage platforms.
• Protect the integrity and governance of British Airways' digital assets and help futureproof the Creative Studio's ways of working.
• Continually review configuration needs and requirements, identifying solutions that improve creative and business workflows across the user journey.
• Lead performance analysis of existing tools and recommend improvements to ensure the Creative Studio and wider business realise their full value.
• Define and drive adoption of best practice and common processes across the Creative Studio technology stack.
• Build capability across the team in the use of new software and tools, providing onboarding and day-to-day guidance where required.
• Work with the Head of Creative Studio to oversee annual software licensing requirements and associated costs.
• Lead integration of processes and production workflows with wider British Airways enterprise systems to support greater scale and efficiency.
• Work with the Digital Asset Manager to define, embed and evolve the digital asset lifecycle and supply chain.
• Champion next-generation technology solutions for the Creative Studio, including personalised content at scale and AI opportunities

Tools

Adobe Workfront

Assets

Brand Portal

Creative Cloud

Frame.io

Video management platforms

Job description

British Airways is seeking a Creative Operations Manager to sit in the Creative Studio within our Customer directorate. You’ll act as the technical subject matter expert for the systems and technology that enable our creative teams to deliver high‑quality content at scale.

You’ll optimise the creative technology platform, drive seamless workflows, robust digital asset management and scalable content production across the BA network, with a strong emphasis on governance and best practice.