Creative Coordinator

SWAY Hair Extensions; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

SWAY Hair Extensions in Manchester is seeking a Content Coordinator to organise content, social media activity and gifting with our external agency. You will help ensure campaigns and collaborations reflect the luxury SWAY brand, working with internal teams and partners to keep content calendars on track and on-brand.

You will collaborate across departments, manage content days, and stay ahead of beauty trends to keep SWAY at the forefront of the industry.

Qualifications

• Minimum two years' experience in social media coordination or related admin roles.
• Excellent organisational and project management skills.
• Strong written communication and attention to detail.
• Ability to manage multiple deadlines simultaneously.
• Confident communicating with agencies and salon clients.
• Passion for social media trends and beauty industry.
• Solid understanding of TikTok and Instagram.

Responsibilities

• Coordinate all social media activity with our external agency.
• Ensure copy, captions and assets reflect SWAY brand tone.
• Organise gifting programs for salon professionals and track outcomes.
• Plan and manage content days from concept to delivery.
• Support PR and brand communications with agencies and partners.
• Generate regular reports on gifting, ROI and campaigns.
• Liaise across departments to keep campaigns on schedule.

Skills

Social media coordination

Administrative skills

Project management

Communication skills

Tools

TikTok

Instagram

Job description

SWAY Hair Extensions is one of the UK's fastest-growing professional hair extension brands, recognised for innovation, education and premium quality. As we continue to grow, we're looking for an organised, creative and proactive Content Coordinator to help ensure our brand remains at the forefront of the hair and beauty industry.

This is an exciting opportunity to work alongside our external social media and PR agency, ensuring every piece of content, campaign and collaboration reflects the premium SWAY brand.

The Content Coordinator will play a pivotal role in organising and coordinating our content, social media and gifting activity to support our agency. Rather than creating all content themselves, this role ensures every campaign, shoot and social initiative is delivered efficiently, on time and to the highest standard. Working closely with our agencies, internal teams and external partners, you'll ensure the brand remains progressive, relevant and consistently represented across every customer touchpoint.

• Coordinate all social media activity alongside our external social media agency.
• Ensure all copy, captions, messaging and creative assets reflect the SWAY brand tone of voice.
• Maintain consistency across every social platform, campaign and customer touchpoint.
• Review upcoming activity to ensure they align with business priorities and product launches.
• Proactively identify emerging social trends, stylists and opportunities to keep the brand ahead of competitors.
• Liaise with internal departments to ensure campaigns are delivered accurately and on schedule.

Agency, Gifting and Talent:

• Coordinate the end-to-end gifting process for salon professionals.
• Build relationships with stylists within the hair and beauty industry.
• Manage outreach, product selection, contracts, shipping and follow-up communications.
• Track all gifted product and ensure agreed content is delivered.
• Monitor performance and report on assets received, engagement and commercial return.

Report and Administration with the agencyProduce regular reports covering:

• Gifting activity
• Return on investment
• Maintain accurate campaign records and reporting dashboards.
• Ensure content approvals, scheduling and campaign administration are completed efficiently.

PR and Brand Communication:

• Manage the SWAY PR inbox and coordinate responses to inbound enquiries.
• Liaise with media, creators, agencies and brand partners professionally alongside the agency
• Coordinate product requests and PR opportunities alongside the agency

Organise and coordinate creative content days from concept through to completion alongside the agency, including:

• Talent
• Locations
• Product requirements
• Logistics
• Agency coordination
• Delivery of agreed content outputs

Ensure every content day delivers the minimum content requirements for social media, education and ad campaigns.

We're looking for someone who is naturally organised, highly proactive and passionate about social media, beauty and hair. You'll thrive in a fast-paced environment and genuinely enjoy keeping multiple projects moving simultaneously.

Requirements

• Minimum two years' experience in a social media coordination, administration, creative coordination or hair and beauty customer service/sales role.
• Excellent organisational and project management skills.
• Strong written communication and attention to detail.
• Ability to manage multiple deadlines simultaneously.
• Confident communicating with agencies and professional salon clients.
• Passion for social media and emerging trends.
• Strong understanding of TikTok, Instagram and modern digital channels
• Highly organised.
• Proactive and self-motivated.
• Commercially aware.
• Creative and solutions-focused.
• Passionate about the hair and beauty industry.
• Detail-oriented.
• Positive and enthusiastic.
• Able to work collaboratively across multiple departments.
• Always looking for ways to improve processes and drive the brand forward.

Success in this role will be measured through:

Consistency and quality of brand messaging across social platforms.

Delivery of content calendars on time.

Growth and management of gifting partnerships with agency

Percentage of gifted collaborations converted into content assets with agency

Campaign reporting accuracy and commercial insights.

Organisation and successful delivery of creative days.

Efficient management of the PR inbox and external relationships.

Identification and implementation of emerging social trends and opportunities.

You'll become part of one of the UK's fastest-growing professional hair brands, working alongside an ambitious and passionate team committed to innovation, creativity and continued growth. This role offers genuine opportunity to develop your career while playing a key part in shaping the future of the SWAY brand.